Chief Dispatcher - Excld

Welcome to the City of Chicago CAREERS site. You are not signed in. | In order to create a New Account My Account Options

Job Description - CHIEF DISPATCHER - EXCLD (419587-1)

The candidate(s) selected for hire must pass an airport background check and a Security Threat Assessment (STA).

Under general supervision, manages dispatching operations for a city department directing staff engaged in monitoring communications, and dispatching vehicles, road service repair, equipment and personnel to support departmental operations; and performs related duties as required

Positions at this level are excluded from representation based on the class title’s primary responsibility for performing managerial, supervisory, and/or confidential responsibilities.

ESSENTIAL DUTIES

• Manages Aviation’s administrative functions of O’Hare’s Vehicle Services dispatch office ensuring scheduling, manpower, procedures, productivity as it pertains to the day-to-day operation
• Assists operational needs of Aviation depending on the season
• Assists with HR Progressive Discipline Mandates and department requirements
• Directs the preparation of work schedules and approves changes in work schedules and reallocation of staff, ensuring work shifts are adequately staffed to meet operational needs of the department
• Monitors the availability of resources (e.g., vehicles, equipment) and reallocates resources as needed in response to operational needs, emergencies, and work priorities
• Develops and implements protocols and standard operating procedures for dispatching operations and monitors work operations to ensure efficient use of resources
• Works with management in developing and establishing performance measures, productivity and, quality work standards
• Monitors and evaluates work performance of subordinate staff and prepares performance appraisals/evaluations
• Attends disciplinary hearings for staff; initiates and enforces disciplinary actions as required; responds to and resolves work related conflicts or problems with staff; enforces personnel rules
• Plans for the training of staff on operating work procedures and the use of communications and dispatch systems, radios, and other computerized equipment
• Prepares productivity and operational reports for use by management Aviation

Additional duties may be required for this position.

THIS POSITION IS EXEMPT FROM CAREER SERVICE.

Qualifications

MINIMUM QUALFICATIONS

• Four (4) years of supervisory work experience of dispatching operations for work crews, large vehicle fleets, and equipment; OR
• Four (4) years of supervisory work experience of a vehicle maintenance program; OR
• Four (4) years of supervisory work experience of road service repair and towing operations; OR
• Four (4) years of supervisory work experience of work operations relating to the dispatch of work crews or the inspection and repair of water and sewer lines; OR
• Four (4) years of supervisory work experience of a large-scale customer service center

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral interview will be selected.

Note:
The candidate(s) selected for hire must pass an airport background check and a Security Threat Assessment (STA).

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal…