Director, Affordable Housing Operations, Multifamily

Director, Affordable Housing Operations, Multifamily ()

The Director, Affordable Housing Operations is responsible for the affordable compliance and operational performance of Cushman & Wakefield’s portfolio of affordable housing communities. This role partners with Regional Property Managers, Property Managers, clients, and internal business partners to deliver strong regulatory compliance, operational support, and client satisfaction. The Director provides leadership, coaching, and oversight to Cushman’s existing affordable compliance team and serves as a key liaison between field operations, ownership groups, and support functions to ensure consistent execution of company standards and affordable housing requirements.

• Provide oversight and ownership for Cushman & Wakefield’s portfolio of affordable housing communities, ensuring operational and compliance excellence.
• Partner with property management leadership to develop and execute compliance playbooks.
• Identify compliance challenges and areas of opportunity to improve existing workflows.
• Consistently monitor and ensure compliance with various federal, state, and local affordable programs.
• Design and deliver compliance reporting for executive leadership and operators that measures compliance KPIs and performance metrics, enabling proactive management of service delivery commitments across our assets.
• Evaluate, structure, and ensure appropriate compliance billings.
• Promote consistent compliance practices across all communities and ensure teams remain informed of regulatory changes.

• Provide coaching, performance feedback, and career development opportunities with the appointed team to build a high-performing organization.
• Foster a culture of accountability, collaboration, inclusion, and client-focused service.
• Lead the existing compliance team to support audits, inspections, agency reviews, reporting requirements, and ad hoc requests from operating partners or clients.

• Develop and maintain strong relationships with clients, asset managers, investors, and internal business partners.
• Participate in client meetings, property reviews, and strategic planning sessions.
• Provide timely and structured communication regarding compliance performance, risks, and opportunities.
• Support business development and client retention efforts as needed.

• Strong knowledge of affordable housing regulations and compliance requirements.
• Proven financial and operational management skills.
• Ability to lead, coach, and develop high-performing teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Bachelor’s degree in business, Real Estate, Finance, Public Administration, or a related field preferred.

7-10 years of multifamily and affordable compliance experience with a clear track record of increasing responsibility

Demonstrated expertise with affordable housing programs, including, but not limited to, HUD, LIHTC, and other federal, state, and local housing programs.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may…