Account Director, Global Strategic Accounts

Founded by Arianna Huffington in 2016, Thrive Global is a leading behavior change technology company with the mission to improve productivity and health outcomes – one Microstep at a time. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 230 organizations in over 160 countries, from frontline and call center workers to executives at multinational companies.

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The Account Director, Global Strategic Accounts is a senior, high-impact leadership role responsible for the end-to-end ownership of a global strategic enterprise account. Acting as the general manager of the account, this individual is accountable for partnership strategy, executive relationships, program success, commercial outcomes, and long-term growth.

The Account Director serves as Thrive’s primary senior point of contact for client stakeholders across regions and functions. This individual also leads a dedicated team responsible for program planning, cross-functional coordination, reporting, and global service delivery. Working closely with Sales, Product, Content, Coaching, and Executive Leadership, the Account Director ensures that Thrive delivers exceptional value, measurable outcomes, and sustainable account growth.

This individual also partners with an Executive Sponsor on key executive engagements and complex cross-functional escalations.

• Own the overall health, success, and growth of the partnership.
• Serve as a trusted strategic advisor to senior client stakeholders, building deep relationships across HR, Wellbeing, Benefits, Learning, and regional leadership.
• Shape and evolve the long-term partnership strategy, aligning Thrive’s offerings to the customer’s business priorities and workforce needs.
• Define account priorities and translate them into clear goals for the account team.
• Own the customer’s overall engagement strategy, identifying opportunities to drive adoption, sustained participation, and value across regions and employee populations.
• Lead success planning with the customer, agreeing on shared goals, measures of success, and priorities, and ensuring those commitments are translated into an actionable plan.
• Lead quarterly and annual business reviews, partnering with the Executive Sponsor on senior-level client engagement.
• Act as the primary escalation point for complex account issues, engaging the Executive Sponsor when needed to ensure swift resolution and preservation of trust.

• Own retention, renewal readiness, and expansion strategy for the account.
• Identify and close opportunities to expand Thrive’s footprint across regions, business units, and solution areas.
• Lead account-level decisions on priorities, scope, and resource needs, balancing client requests with contractual commitments and long‑term partnership goals.
• Resolve scope and prioritization questions escalated by the account team, establishing clear expectations with clients and internal partners.
• Partner with the Executive Sponsor and cross-functional leaders to secure support and resolve issues requiring broader alignment or approval.
• Lead and develop account team leaders, with responsibility for hiring, performance management, coaching, and prioritization.
• Establish clear responsibilities, goals, and decision‑making authority, enabling each leader to own their respective function.
• Provide strategic direction and resolve escalations while maintaining accountability for the…