General Manager

Job Title

General Manager

Location

THE CUBE Chicago

The General Manager of The Cube Chicago is responsible for leading a premium competitive socialising and entertainment attraction. Youwill lead a team of 150+, across F&B and Attractions, ensuring the highest standard of operation at all times.

Salary to be discussed in interview.

• Ensuring high performing operational and financial management of the venue acrossF&B, attractions and sales.
• Ensuring efficient customer throughput, maintenance, customer service, experiential and cleanliness standards.
• Recruiting,deploying, motivating and managing a management team of 4 and an operational staff team of 100+.
• Liaising directly with Urban Playground senior management, and stakeholders including partners, suppliers, neighbors and the media.
• Providing timely and accurate performance information to Urban Playground management, including producing a daily report for each department and for the venue overall.
• Dealing with and documenting staff and customer issues using the correct company procedures.
• Responsibility for management of IT Infrastructure, Booking Systems, Ticketing and POSSystems.
• Ensuring on site Marketing & Communications are within brand parameters.
• Ensuring that Safety and Compliance standards are kept high at all times.
• Agood knowledge of Cube operation, to be able to help when needed.

• Ensure all staff have completed any relevant training.
• Proactively contribute to and suggest ways of improving company processes and procedures.

• Strong, proven experience in a General Manager position.
• Experience working in a leisure, visitor attraction, entertainment or hospitality setting.
• Experience of managing multi-faceted food and beverage operations.
• Experience directly overseeing Profit &Loss.
• Experience of working to and achieving clearKPIs.
• Excellent understand of general operations andsoft facilities management.
• Good understanding of Health & Safety management and statutory compliance obligations.
• Good understanding of HR procedures.
• Good understanding of technology including
  
  Microsoft Office.

• Willingness to work regular evenings and weekends
• Positive, ‘Can do’attitude,willing to help others.
• Behave with discretion, honesty and professional integrity at all times.
• Ability to work independently with strong leadership qualities.
• Excellent attention todetail and organization.
• Ability to think on yourfeet and adapt.
• Excellent verbal and written English is required for this role.