Branch Banking - Market Leader

Position Title

Branch Banking - Market Leader

Location

Work From Home OH, OH 43004

Job Summary

Branch Banking Market Leader provides comprehensive leadership to a designated market of branch locations to transform how we deliver financial success to both individuals and businesses. Responsible for building high performing, diverse teams, while coaching the team on how best to deliver an educational experience to truly empower the client. Foster working relationships with entire staff by teaching, empowering, mentoring and holding teams accountable to delivering not only the results, but more importantly the behaviors that define our company culture.

Responsible for the expansion of existing business relationships, the development of new business and CRA activities. Position is responsible for being a role model for Flagstar Bank’s client-centric culture, while embracing diversity and maintaining ethics and integrity.

Job Responsibilities:

• Coaching & Talent Development: Successfullyacquire, engage, andretainappropriate staffto deliver on expectations. Coach, motivate, and support the strategic initiatives by providing outstanding client service and performance by leading a team of Branch Leaders within designated district, through feedback, leadership,guidance and development opportunities.
  
  Ensure thatleadersare doing the same and coaching their teams effectively by valuing client centric mindset and modeling the right behaviors.
  
  Identify opportunities for individual development and career pathing.
  
  When appropriate, provide disciplinary actions and exit non-performers while adhering to company policies.

• Community Engagement: Observethe Branch Leadersfrom the perspective of theclientto truly deliver an educational experience that empowers the client.
  
  Identifytailored skillsets to deliver specialized activities to our clients. Execute skill building training for specific job families as needed.
  
  Identify,support and be personally involved inCRA opportunities withinyourdistrictcommunities.
  
  Promote and model the company standard of always doing what is best for the client by providing recommendations to improve the financial quality of their life by educating and empowering.
  
  Promote a vision and plan that focuses on client service and meeting the needs of our clients based on their financial goals. Ensurean excellent client experience by being knowledgeable of all bank products and services, providing outstanding client service, and resolving problems to prevent client dissatisfaction.

• Market & Performance Management: Introduce efficiencies by creating capacity for deeper, meaningful, profitable conversations that help branches reach their goals.
  
  Operational efficiency and accuracy as itrelatesto policies,procedures and compliance.
  
  Establishes business contacts and networks through community events and activities.
  
  Ensure collaboration between branch team members and business partners (MLOs,FCsand Business Banking).Partner closely with Market Operations Leader to ensure operations compliance.

• Risk Management: Clearly communicate strategic initiatives and how each aligns with Flagstar Bank’s vision as well as the performanceobjectivesof the branch.
  
  Remove roadblocks to the execution of the bank’s strategic plans.
  
  This role isfully aware ofany and all auditissues throughoutdivisionof responsibility and responds to audit inquiries when necessary.
  
  Reinforces the bank’s mission,visionand values by serving as a culture agent, motivating employees to achieve higherstandardsand promoting a commitment to excellence in service, sales knowledge/learning, and technology driven products and processes.

ADDITIONALACCOUNTABILITIES

• Performs special projects, andadditionalduties and responsibilities as required.

• Consistently adheresto…