Sr Manager, QA Engineering

Company Description

At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.

We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.

We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum
, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network.

For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all.

Brief Overview

The Senior Manager, QA Engineering is a Quality Engineering leader responsible for developing people, advancing engineering quality practices, and driving scalable quality capabilities across the organization. This leader owns the strategy, roadmap, and outcomes of the QA Tools practice, including automation frameworks, CI/CD quality enablement, and quality insights, while leading and developing Quality Engineers supporting product teams.

Through strong technical leadership, data-driven decision making, and cross-functional partnership, this role helps build shared ownership of quality and enables teams to deliver reliable, high-quality experiences for our customers.

You are a strategic, proactive leader who creates clarity from ambiguity and takes ownership of outcomes. You understand technology deeply enough to ask the right questions, challenge assumptions, and guide experienced engineers without needing to be the person writing the code.

You build strong relationships and know how to garner buy-in without requiring consensus. You communicate the “why,” listen to different perspectives, make thoughtful trade-offs, and move teams toward clear decisions.

You are pragmatic and adaptable. You favor simple, scalable, and standardized solutions over unnecessary complexity while recognizing where innovation, including AI, can meaningfully improve how teams work.

• Lead, coach, and develop Quality Engineers, building an empowered and accountable team through clear expectations, feedback, recognition, career development, and performance management.
• Own the QA Tools strategy, roadmap, and priorities in alignment with broader Quality Engineering and Engineering goals.
• Drive the technical direction of Quality Engineering capabilities, including scalable automation frameworks, CI/CD quality practices, and quality gates...
• Provide technical leadership across automation, CI/CD, and AI-enabled engineering by setting direction, evaluating approaches, challenging assumptions, and guiding experienced technical engineers without being the primary hands-on implementer.
• Evolve quality metrics and reporting to provide actionable insights, connect quality practices to key outcomes, identify risk, and enable data-driven decisions.
• Build trusted relationships across Engineering, Product, and QA leadership; engage stakeholders early, communicate the “why,” and build buy-in for quality practices and organizational change.
• Partner with QA leadership to define and evolve Quality Engineering standards,…