Director of Affordable Housing Operations, Multifamily

Director of Affordable Housing Operations, Multifamily

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The Director of Affordable Housing Operations is responsible for the affordable compliance and operational performance of Cushman & Wakefield’s portfolio of affordable housing communities within Multifamily. This role partners with Regional Property Managers, Property Managers, clients, and internal business partners to deliver strong regulatory affordable compliance, operational support, and client satisfaction. The Affordable Housing Operations Director provides leadership, coaching, and oversight to Cushman’s existing affordable housing compliance team and serves as a key liaison between field operations, ownership groups, and support functions to ensure consistent execution of company standards and affordable housing requirements.

• Provide oversight and ownership for Cushman & Wakefield’s portfolio of affordable housing communities, ensuring operational and affordable program compliance excellence.
• Partner with property management leadership to develop and execute affordable housing compliance playbooks.
• Identify compliance challenges and areas of opportunity to improve existing workflows.
• Consistently monitor and ensure full compliance with various federal, state, and local affordable housing programs.

• Design and deliver affordable housing compliance reporting for executive leadership and multifamily affordable operators that measures compliance KPIs and performance metrics, enabling proactive management of service delivery commitments across our assets.
• Evaluate, structure, and ensure appropriate affordable compliance billings.

• Promote consistent compliance practices across all affordable housing communities and ensure teams remain informed of regulatory changes.

• Provide coaching, performance feedback, and career development opportunities with the appointed team to build a high-performing organization.
• Foster a culture of accountability, collaboration, inclusion, and client-focused service.
• Lead the existing compliance team to support audits, inspections, agency reviews, reporting requirements, and ad hoc requests from operating partners or affordable clients.

• Develop and maintain strong relationships with affordable clients, asset managers, investors, and internal business partners.
• Participate in client meetings, affordable property reviews, and strategic planning sessions.
• Provide timely and structured communication regarding affordable housing compliance performance, risks, and opportunities.
• Support business development and client retention efforts as needed.

• Strong knowledge of affordable housing regulations and affordable compliance requirements.
• Proven financial and operational property management skills.
• Ability to lead, coach, and develop high-performing teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.

• Bachelor’s degree in business, Real Estate, Finance, Public Administration, or a related field preferred.

• 7-10 years of multifamily and affordable housing compliance experience required, with a clear track record of increasing responsibility.
• Demonstrated expertise with affordable housing programs 1,000+ units required at the Regional/National level, including, but not limited to, HUD, LIHTC (tax credit), and other federal, state, and local housing programs.
• Yardi and Right Source systems experience required. Microsoft Excel, Outlook, Teams, Smartsheet required.
• Prior team leadership experience required,…