Head of Member Experience & Service Strategy
Listed on 2026-11-05
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Management
Banking & Finance
Selfreliance Federal Credit Union is seeking an experienced Vice President of Member Experience to lead the member experience strategy and oversee core member-facing functions, including Member Service, Call Center, Teller Operations, and Back Office Operations.
This leader will deliver a consistently exceptional member experience while elevating employee performance, customer loyalty, service quality, and ongoing process improvements.
This posting is for the Head of Member Experience & Service Strategy role at Selfreliance Federal Credit Union, based in Chicago, IL, United States.
The position is based in Chicago, IL, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 150..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Head of Member Experience & Service Strategy role in the description above.
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