Associate Director, Professional Services

Title: Associate Director, Professional Services

Reports to: Director, Professional Services

Department: Professional Services

Location: Remote

Term: Full-Time, Exempt

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

We are seeking an Associate Director, Professional Services to lead day-to-day operations across our Professional Services Delivery, Cloud Solutions, and Cloud Solutions Architecture functions. Reporting to the Director, Professional Services, this leader will be responsible for delivery quality, team performance, utilization, capacity, project profitability, and consistent execution across project-based and managed cloud services.

The Associate Director will lead and develop managers and technical leaders while coordinating priorities across Professional Services, Cloud Solutions, Architecture, PMO, and other business partners. This role will ensure client engagements are appropriately scoped, staffed, governed, and delivered while maintaining strong technical standards, operational discipline, and financial performance.

The successful candidate will combine strong people leadership, technical and cloud-services knowledge, operational judgment, and client-facing communication with the ability to scale delivery across multiple teams. This role is central to creating sustainable execution within Professional Services while enabling the Director to focus on broader department strategy and service portfolio growth.

• -Lead, coach, and hold accountable leaders across Professional Services Delivery, Cloud Solutions, and Cloud Solutions Architecture while building sustainable team capability and succession
• -Own operational delivery performance across Professional Services and Cloud engagements, including delivery quality, client outcomes, utilization, capacity, forecast accuracy, project budgets, and profitability
• -Coordinate demand forecasting, resource planning, staffing, and delivery priorities across Professional Services, Cloud Solutions, and Architecture, resolving cross-team capacity conflicts as needed
• -Oversee shared and dedicated-client Cloud managed-services delivery, including service health, technical escalations, client commitments, and continuous improvement
• -Establish clear delivery ownership across Cloud and Professional Services engagements based on capability, capacity, complexity, and client needs
• -Partner with PMO to maintain credible scopes, schedules, budgets, risk management, change controls, project reporting, and client communication while preserving clear PMO ownership
• -Ensure appropriate architecture review and technical design validation based on engagement risk and complexity, in alignment with standards established by Cloud Solutions Architecture
• -Oversee technical discovery, scoping, solution estimates, and delivery handoffs for existing-client opportunities in partnership with Professional Services, Cloud Solutions, Sales Engineering, and other stakeholders
• -Improve Professional Services and Cloud offerings, delivery standards, templates, processes, and technical capabilities in alignment with the department service portfolio
• -Drive hiring, development, training, succession planning, knowledge transfer, documentation, and collaboration across Professional Services teams
• -Own operational and client escalations within the department and coordinate with Onboarding, ---Specialized Services, FDE, Support, Sales, and other stakeholders to deliver consistent client outcomes

• -8+ years of relevant IT services experience, including 3+ years leading engineering, cloud, or professional-services teams within a Managed Service Provider, systems integrator, or similar technology-services environment
• -Demonstrated success leading multidisciplinary technical delivery teams with accountability for utilization,…