Customs Brokerage Supervisor

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally.

To learn more about our core values and what makes us truly unique in our industry, please  .

We pride ourselves in being a highly employee‑centric organization that truly puts our people (and customers) first! At Mohawk, these aren’t just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our greatest assets, our people, have to say about us here:
Mohawk Global - A Great Place to Work!

The CHB Supervisor leads the daily operations of an assigned Customs Brokerage team, ensuring accurate, timely, and compliant customs entry processing while delivering exceptional client service. This role oversees workload distribution, performance management, training, and employee development, serving as the primary escalation point for operational and client issues. Working closely with cross‑functional teams and branch leadership, the CHB Supervisor drives operational efficiency, service quality, compliance, and continuous improvement to support team success and business objectives.

Customer & Client

Experience:

• Serve as the primary point of contact for clients on assigned accounts, ensuring responsive communication and issue resolution.
• Build and maintain strong relationships with customers, CBP, and other regulatory agencies.
• Address escalated client concerns and service issues while maintaining a high level of customer satisfaction.
• Support client retention and business growth through consistent service delivery and brokerage expertise.

Operational Execution:

• Oversee the daily workflow, productivity, and performance of the assigned brokerage team.
• Ensure customs entries, billing activities, and account requirements are completed accurately and on time.
• Manage team schedules, workload distribution, and resource allocation to maintain service levels.
• Monitor operational performance and drive continuous improvement initiatives.

Problem Solving & Issue Resolution:

• Resolve operational, client, and compliance issues escalated by team members.
• Investigate entry processing errors, documentation discrepancies, and service challenges.
• Implement corrective actions to address quality issues and improve team performance.
• Escalate complex or high‑risk issues to the CHB Manager or General Manager as appropriate.

Collaboration & Communication:

• Partner with Transportation, Compliance, Finance, Sales, and other departments to support operational success.
• Lead team meetings, coaching discussions, and performance conversations.
• Communicate performance expectations, operational priorities, and business updates to team members.
• Foster a collaborative, accountable, and service‑oriented team environment.

Financial & Administrative Accountability:

• Monitor team performance against productivity, billing, quality, and service KPIs.
• Oversee billing readiness, duty outlay…