Sr Director, SRE

Position: Sr Director, Payments SRE
## Sr Director, Payments SREApply:
US - Remote:
Full time:
Posted Yesterday:
R23234
** Senior Director, Payments SRE
**** About the Team/Role
** We are seeking a highly motivated and visionary senior technical leader to join WEX as Senior Director, Payments SRE, driving transformational change and delivering significant business impact across WEX's payments platform ecosystem.  This is an exciting moment to join the Site Reliability Engineering organization  sophisticated payments platforms process high-volume, low-latency transactions for a broad spectrum of customer businesses and generate vast, complex telemetry and operational data.

Reliability, scalability, and efficiency are mission-critical — they protect transactional integrity, safeguard customer trust, and unlock the full potential of our services at scale.  In this role, you'll be at the forefront of defining and executing WEX's reliability engineering vision. You'll lead complex, cross-functional initiatives that elevate our observability, incident and problem management, automation, performance optimization, and capacity planning capabilities.

You'll architect resilient systems, design proactive reliability strategies, and build the frameworks and tooling that power operational excellence across the company.  Beyond technical leadership, you'll serve as a strategic thought partner to engineering, product, and platform leadership — setting direction, influencing architecture, and embedding SRE principles across the development lifecycle. You'll mentor engineers and engineering leaders across levels, scale best practices, and act as a catalyst for a culture of reliability, continuous improvement, and innovation.

We work with modern technologies and leverage AI and automation to drive smarter operations within an agile, product-centric engineering model.  If you're a visionary technical leader passionate about building reliable, scalable payment systems — and you're excited to make a lasting impact while growing your career — this is a rare and powerful opportunity.  
** How you'll make an impact:
*** Set the vision and org-level strategy for SRE across reliability, observability, automation, and incident management.
* Shape and scale the SRE function across multiple payments domains, leading other SRE managers and senior individual contributors.
* Lead the development of innovative solutions to complex reliability challenges in high-availability, low-latency payment systems.
* Drive cultural transformation that prioritizes reliability, operational excellence, and a blameless, continuous-improvement mindset.
* Ensure business continuity, disaster recovery, and compliance across the payments platform.
* Build and maintain relationships with executive stakeholders, representing the SRE organization in exec-level forums, reviews, and strategic planning sessions.
* Represent WEX in industry forums and conferences as a thought leader in reliability engineering.
* Drive hiring strategy, headcount planning, and long-term team capability growth.
** Experience you'll bring:
*** 15 years of experience in software engineering with 7 years of engineering management experience managing managers and ICs.
* Deep experience in cloud-native architecture and large-scale distributed systems.
* Deep expertise in system design, automation, and performance optimization.
* Deep knowledge of Kubernetes, service meshes, and distributed tracing.
* Hands-on experience with containerization and orchestration (Docker, Kubernetes).
* Experience with monitoring and logging platforms (Grafana, ELK stack, Splunk, or similar).
* Strong understanding of database reliability engineering (MySQL, PostgreSQL, No

SQL) and of networking and storage architectures.
* Proven experience…