Event Account Manager

Agency Overview

Agency EA, a part of EA Collective, is a 100% employee‑owned, award‑winning experiential marketing agency specializing in live, virtual, and hybrid experiences for global brands. Known for its ability to blend strategy, creativity, and flawless execution, Agency EA partners with clients to bring their brands to life through impactful events, immersive environments, and engaging digital activations. As the flagship agency of EA Collective, Agency EA benefits from the broader collective’s creative resources and industry‑leading expertise to innovate and deliver unforgettable experiences that resonate with audiences and achieve business objectives.

An Account Manager manages a variety of client accounts and delivers an exceptional client experience by having a natural attention to detail and the ability to anticipate and interpret client needs. Account Managers lead project teams to deliver creative and flawless events and experiential marketing programs that are on strategy, in budget, and executed on time. Account Managers at Agency EA are master communicators and the primary contact between project team members and clients.

An Account Manager nurtures and builds relationships with multi‑level client contacts to identify and develop strategic business building opportunities for clients and the agency, and is responsible for developing the agency’s future talent by training and coaching Account Coordinators and Account Executives to ensure performance and execution excellence.

• Maintain and build relationships with clients including strategy development, project management, and overall communication.
• Develop a deep understanding of clients’ culture, processes, business, and structure to service them effectively. Share learnings and insights with agency team members to ensure consistency of service.
• Meet with and liaise with clients to identify and discuss their audience engagement/experiential marketing program requirements.
• Recommend new and innovative approaches and directions to accomplish the marketing and engagement objectives of clients.
• Ensure that key written communications are strategic, meet the agency’s standard of excellence and are provided in a timely manner.
• Lead project teams to deliver successful, results‑driven programs.
• Evaluate the strategic development of the creative product and ensure that the work meets client objectives, brand positioning and guidelines.
• Present or support the presentation of creative work to clients.
• Respond to changes in direction and other client dynamics with flexibility, resourcefulness and a problem‑solving mindset.
• Lead weekly status meetings with project team members. Discuss key components of the project, provide guidance, and outline next steps.
• Review and collaborate on all production related deliverables including but not limited to production schedules, run of show documents, and logistics plans; work with Production lead to determine the best way to communicate deliverables to clients.
• Conduct actualization process with Production lead; once all information is organized, finalize actualization process with Controller.
• Foster exceptional performance among agency team members.
• Manage project team members to maximize efficiencies and minimize redundancies; identify inefficiencies in project workflow and implement plans to address them.
• Provide on‑site/at event client management. Communicate with clients frequently and ensure that all needs are met.
• Share best practices and program learnings with project team members. Recommend solutions and process modifications for continuous improvement.
• Partner with Client Services leadership to develop proposals that address the objectives and assignment as outlined by clients; proposals to include creative concepts and/or initial budgets.
• Develop a Project Brief.
• Outline strategy(ies) to achieve stated objectives.
• Review target audience research; identify insights.
• Write and/or enhance creative concepts.
• Outline initial budget estimate; ensure that budgets achieve revenue targets.
• Train and mentor Account Coordinators and Account Executives on an on‑going basis to ensure growth…