Manager, Client Service

Manager, Client Service, Media

Hybrid‑ Atlanta, Boston, Chicago, New York City, Norwalk

Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting‑edge technologies, audience measurement, consumer targeting and in‑depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment.

We are seeking a strategic, client‑focused, and detail‑oriented Manager to join our Client Service team in the Media Solutions group. This role is key to managing client relationships, overseeing the execution of media campaign research, and ensuring the delivery of exceptional service and high‑quality insights. You will serve as a primary point of contact for key clients, collaborating closely with internal teams to drive media strategy, performance, and innovation.

• Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
• Optimize efficiency of delivery without sacrifice of quality.
• Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise.
• Utilize various tools and partners to complete studies from start to finish.
• Day‑to‑day tasks may include study setup, survey design, data analysis, report writing and presentation of results for medium‑high complexity projects.
• Owns and manages project timelines and quality, collaborating with client teams and across departments.
• Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients.
• Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building and can lead a team through reporting at varied levels of complexity.
• Actively seeks opportunities to support proposal development with sales partners. Can customize proposals with guidance.
• Provides guidance for junior project team members, serving as a go‑to for day‑to‑day questions.
• Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment.

• 2+ years of professional experience in a client service market research role with exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering against a volume of competing deadlines at a fast pace; prior project management experience
• Proficient computer skills in Microsoft Office tools and ability to master other needed business tools (e.g., data management, cross‑tab, and other proprietary tools)
• Strong detail‑orientation with ability to manage multiple work streams among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
• Exhibits a growth mindset, a can‑do attitude, and the ability to take initiative
• Bachelor’s degree in market research, marketing, or related social science and analytic disciplines

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in‑depth expertise of human understanding alongside groundbreaking technology, we can help brands find concrete insights that will help them succeed in our fast‑paced, ever‑shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our…