Senior Market Research Manager, Customer Experience

Senior Market Research Manager, Customer Experience

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The Senior Research Manager (internally known as Senior Account Manager) will be an integral part of the Customer Experience team. The successful candidate will hold considerable responsibilities and play a significant role in the maintenance and growth of long‑term client relationships. The Senior Account Manager will report to the Director of the team and will be responsible for the management and analysis of research projects primarily in the financial services and automotive industries.

• Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reports.
• Liaise on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to clients in a timely, cost‑efficient manner.
• Build and maintain relationships with key clients by responding to queries and providing updates per client requests.
• Coordinate and manage data entry of project costs into our internal costing program based on research target specifications.
• Maintain project budget and work with the team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life‑cycle.

• Completed Bachelor’s Degree in a related field; master’s level education an asset.
• 4‑5 years of market research experience; customer experience research an asset.
• Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint.
• Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information.
• Data savvy with a strong attention to detail and accuracy.
• Basic knowledge of SPSS and/or other quantitative reporting tools.
• Prior experience using Voice of the Customer (VoC) tech platforms (Qualtrics, Medallia, InMoment) a strong plus.
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation.
• Ability to manage complex, multi‑faced project budgets and to create, manage, and commit to a project plan, schedule and budget.
• Highly motivated, self‑directed & possess a driven personality capable of working within tight deadlines.
• Thrives within a team environment.
• Excellent written & verbal communication skills with well‑developed interpersonal and presentation skills.

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for this opportunity to apply. We may consider a variety of backgrounds for this role and are also committed to considering candidates for available positions throughout our organization, not just this one.

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $85,000 to $95,000. Your final base salary will be determined based on several non‑discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

At Ipsos you’ll experience opportunities for career development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

Why Work at Ipsos | US

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of…