Manager, Client Success

Job Description:

Amplifi is dentsu's commercial innovation arm: we amplify the craft of the network, delivering incremental value and measurable outcomes. Amplifi builds growth solutions that drive effectiveness, efficiency, and impact for clients.

Role

Summary:

The Manager, Client Success is responsible for overseeing and servicing their assigned dentsu accounts through high levels of communication, collaboration, and activation. As a base level manager, success in this role will require deep knowledge of the media landscape, media tools, and Amplifi offerings to drive as much value as possible for dentsu clients. Managers are responsible for managing their team, developing their skills, evaluating their performance, and managing their growth.

This role is a step toward greater leadership within the network.

Key Responsibilities:

* Understand the demands, goals, and strategic tone of assigned dentsu client accounts to service their needs

* Identify alternative income opportunities for assigned dentsu clients to sell through Amplifi product offerings

* Ensure client deadlines and deliverables are completed in an accurate and timely manner

* Working knowledge of Amplifi commercial partnerships deal terms i.e. inclusions and exclusions for correct activation across assigned dentsu clients

* Develop relationships with commercial partners to understand their offerings and how they support Amplifi product offerings

* Confidently lead monthly meetings and process meetings for assigned dentsu client accounts

* Collaborate with Revenue Operations to make sure that campaign data is up to date and billings are going out correctly

* Mediaocean Toolkit expert who can teach Associates and Senior Associates how to properly maintain campaign schedules

* Delegate campaign tasks to Associates and Senior Associates where applicable

* Act as a resource for Associates and Senior Associates for advice, council, and mentorship

* Ability to break down escalated issues into critical parts and work to resolve

* Consult with Senior Manager on client issues that may cause immediate impact to Amplifi revenue forecasts

* Collaborate with Senior Manager to onboard new dentsu accounts

Qualifications:

* Bachelor's degree in Business, Media, Communications, Finance or related field

* 3+ years in a video, digital, social activation or investment role

* Experience in media tools such as:
Media Ocean, Prisma, National Toolkits, Spot Toolkits

* Knowledge of upfront, scatter, and / or barter marketplace

* Strong understanding of media math and marketplace trends

* Expresses oneself clearly and concisely

* Highly organized and detail oriented

* Advanced computer skills (MS Word, Excel, PowerPoint) and numeracy skills

#LI-JK1 #LI-Hybrid

The annual salary range for this position is $62,100-$83,088. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

* Medical, vision, and dental insurance,

* Life insurance,

* Short-term and long-term disability insurance,

* 401k,

* Flexible paid time off,

* At least 15 paid holidays per year,

* Paid sick and safe leave, and

* Paid parental leave.

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles).

Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

Location:

New York

Brand:

Amplifi

Time Type:

Full time

Contract Type:

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to Appli by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.