Customer Communications Lead — Hybrid; Operations
Listed on 2026-10-10
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Marketing / Advertising / PR
Marketing Communications -
Customer Service/HelpDesk
United Airlines seeks a Specialist - Customer Communication to manage communications during delays and disruptions. You will craft travel waivers, advisories, and real-time messages, coordinating with the Contact Center, NOC, SOC, and Airport Operations to tailor customer and employee communications using SHARES, Unimatic, and Volare.
Requirements include a Bachelor's degree or 1+ year of communications experience, strong copywriting, leadership, and collaboration skills.
This is a genuine opening to take on the Customer Communications Lead — Hybrid (24/7 Operations) role at United Airlines.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Customer Communications Lead — Hybrid (24/7 Operations) role at United Airlines, based in Chicago, IL, United States.
We are looking to fill the Customer Communications Lead — Hybrid (24/7 Operations) position at United Airlines in Chicago, IL, United States.
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