Manager, Client Management

Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.

Through our platform Captiv8, the industry’s #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.

Our work powers award-winning campaigns across Meta, Snap, Tik Tok, You Tube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.

At Influential, you’ll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You’ll build, grow, and make an impact alongside top talent, leading brands, and the world’s most influential creators.

Ready to join us?

The Manager, Client Management is responsible for the successful activation of campaigns for Influential’s Publicis Groupe clients. The Manager plays an important role in activating Influential’s ways of working to support successful influencer marketing campaigns. Success in this role requires clear understanding of Influential’s process for campaign activation, strong organizational skills, attention to detail and client service excellence.

• Partner with director manager on day-to-day client and agency communications for assigned accounts, building trusted relationships

• Maintain strong knowledge of assigned agencies and clients

• Support collection of campaign data and content for to client reviews, QBRs, and milestone presentations

• Oversee campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives

• Oversee Specialists in managing campaign timeline with precision, using appropriate tools and resources such as , etc.

• Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaign

• Implement Influential client management processes, tools, and ways of working

• Oversee Specialist in coordinating monthly billing reconciliation

• Be a critical listener in client and agency team meetings to help Identify incremental opportunities within existing accounts

• Contribute to inputs needed for Commercial Operations to support profitability tracking and financial health of assigned accounts

• Manage campaign performance with limited creator challenges throughout the process

• Support the day-to-day management of Specialist in campaign execution

• Deliver client satisfaction by ensuring high-quality outputs, clear communication, and consistent follow-through

• Look for opportunities to lead and mentor Client Management junior team members

• Deliver professional client correspondence, meeting composure, time management, and interpersonal skills

• Attend Client Management Department meetings and cross-functional collaboration forums

• Exemplify professional appearance and presence including on camera in all meetings internal and external

• Actively seek out at least 2 opportunities to educate and inform on influencer marketing trends, creator economy industry, and relevant client verticals

• Participate in client and internal meetings as needed, including occasional travel

• 5-7 years of experience in client service, account management, or agency roles within media, marketing, or influencer ecosystems

• Proven experience supporting…