Manager, Client Success

Client Success Professional

iHeart

Media, the number one audio company in America, is looking for a highly organized, solutions-oriented client success professional to oversee the seamless post-sale execution of complex, cross-platform campaigns. The ideal candidate is a proactive collaborator and strong communicator who brings sound judgment, sharp attention to detail and a commitment to delivering exceptional client experiences. This role will partner across Sales, Creative, Production, Digital, Promotions and Events to ensure every campaign is aligned, on time and positioned to drive measurable value for our clients.

What You'll Do:

• Lead assigned campaigns from close through completion, coordinating cross-platform deliverables across talent, experiential, audio, video and promotions.
• Deliver best-in-class brand activations that bring cross-platform media campaigns and national event partnerships to life.
• Oversee the development, approval and trafficking of campaign assets, while capturing meaningful proof of performance.
• Share campaign wins, learnings and opportunities from custom programs to support renewals and new business growth.
• Track the P&L for assigned partnerships and participate in regular financial reviews with manager.
• Own campaign timelines, asset and delivery trackers, internal communications and recap materials, partnering with the Client Success Director on weekly client status calls.
• Maintain a consistent focus on client success throughout campaign launch and execution.
• Lead the development of comprehensive campaign wrap-up reports, highlighting results, best practices and actionable learnings for internal teams.

What You'll Need:

• 3+ years of experience in event activation, project management or client relationship management; media or agency experience preferred.
• Strong project management skills, with the ability to align complex work streams, manage competing priorities and meet deadlines.
• Clear, confident communication and a collaborative approach to building strong cross-functional relationships.
• Sound judgment, critical thinking and a solutions-oriented approach in a fast-paced environment.
• Exceptional attention to detail and the ability to translate performance data into actionable insights.
• Willingness to travel approximately 25% of the year.

Location:

Chicago, IL: 233 N. Michigan Avenue, 30th Floor, 60601

Position Type:
Regular

Time Type:
Full time

Pay Type:

Salaried

iHeart

Media's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following: employer sponsored medical, dental and vision with a variety of coverage options, company provided and supplemental life insurance, paid vacation and sick time, paid company holidays, a Spirit day to encourage and allow our employees to more easily volunteer in their community, a 401K plan, Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving, a range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!