Manager, Client Success

The audio revolution is here - and iHeart is leading it! iHeart

Media,
the number one audio company in America
, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service.

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeart

Media!

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeart

Media we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

We are looking for a highly organized, solutions-oriented client success professional to oversee the seamless post-sale execution of complex, cross-platform campaigns. The ideal candidate is a proactive collaborator and strong communicator who brings sound judgment, sharp attention to detail and a commitment to delivering exceptional client experiences. This role will partner across Sales, Creative, Production, Digital, Promotions and Events to ensure every campaign is aligned, on time and positioned to drive measurable value for our clients.

• Lead assigned campaigns from close through completion, coordinating cross-platform deliverables across talent, experiential, audio, video and promotions.
• Deliver best-in-class brand activations that bring cross-platform media campaigns and national event partnerships to life.
• Oversee the development, approval and trafficking of campaign assets, while capturing meaningful proof of performance.
• Share campaign wins, learnings and opportunities from custom programs to support renewals and new business growth.
• Track the P&L for assigned partnerships and participate in regular financial reviews with manager.
• Own campaign timelines, asset and delivery trackers, internal communications and recap materials, partnering with the Client Success Director on weekly client status calls.
• Maintain a consistent focus on client success throughout campaign launch and execution.
• Lead the development of comprehensive campaign wrap-up reports, highlighting results, best practices and actionable learnings for internal teams.

• 3+ years of experience in event activation, project management or client relationship management; media or agency experience preferred.
• Strong project management skills, with the ability to align complex work streams, manage competing priorities and meet deadlines.
• Clear, confident communication and a collaborative approach to building strong cross-functional relationships.
• Sound judgment, critical thinking and a solutions-oriented approach in a fast-paced environment.
• Exceptional attention to detail and the ability to translate performance data into actionable insights.
• Willingness to travel approximately 25% of the year.

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$60,000 - $75,000

Location: Chicago, IL: 233 N. Michigan Avenue, 30th Floor, 60601

Position Type: Regular

Time Type: Full time

Pay Type: Salaried

iHeart

Media’s benefits offering is flexible and offers a variety of…