Fan Engagement Manager

Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events.

Chicago Cubs | Marquee 360 | Marquee Development | Marquee Ventures Each brand stands as unique as the teams that drive them. We welcome you to learn more about us.

JOB TITLE:

Manager, Fan Engagement

DEPARTMENT:
Marketing

REPORTS TO:

Assistant Director, Fan Development

ORGANIZATION:
Chicago Cubs

LOCATION:

Chicago, IL

FLSA STATUS:
Exempt

COMPENSATION: $65,000 - $80,000 USD

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events.

Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment.

As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community.

In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

THE CHICAGO CUBS FRANCHISE, a charter member of Major League Baseball’s National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports.

Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1916 and is the second oldest ballpark in Major League Baseball.

In 2009, the Ricketts family assumed ownership of the Chicago Cubs and established three main goals for the organization:
Win the World Series, Preserve and Improve Wrigley Field, and Be a Good Neighbor.

The Manager, Fan Engagement plays a critical role in expanding the Cubs relationship with specific communities and target audiences. They’ll create and maintain a seasonal promotions calendar that motivates people to participate with the Cubs brand and generates incremental foot traffic and sales. They’ll help develop special ticket bundles, souvenir items, brand collaborations and live cultural celebrations that can be activated throughout the year, with an emphasis on baseball season.

They’ll work closely with marketing, ticketing, communications, game presentation, corporate partnerships, operations and community affairs to bring these promotions to life. This role requires a creative mindset, a very collaborative workstyle, and a strong project management discipline.

Partner with marketing and ticketing leadership to develop the annual fan engagement calendar, encompassing more than 50 seasonal promotions designed to support strategic audience growth. Collaborate with the cross-functional Fan Development team to determine how each promotion will achieve various business objectives, serving as the lead project manager for those collective efforts. Lead strategic vendor selection and manage budgets while ensuring all promotional items produced meet established quality standards and approved specifications.

Manage project timelines for each promotional item, serving as the primary liaison between vendors and internal stakeholders to ensure milestones are achieved. Develop and execute Theme Games throughout the baseball season, including cultural and heritage celebrations, by selecting vendors and coordinating on-site activations in partnership with the Event Operations team to deliver an engaging fan experience. Collaborate with the…