Manager - Player Services

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
• Support the development, strategy and execution of all marketing initiatives.
• Reviewing current marketing campaigns for weaknesses and developing solutions within budget constraints.
• Brainstorming advertising and marketing ideas with senior management
• Work closely with advertising or sales team members to ensure marketing campaigns align with product launches and consumer needs.
• Plan and execute brand events or product launches as part of marketing campaigns.
• Assist in the development of a 1-5-year strategic marketing plan.
• Direct the creation and execution of print, electronic media, outdoor, direct mail, and web advertising.
• Development and implementation of strategies to increase casino revenue.
• Oversee the development and on-going implementation of casino website.
• Assist in the creation of special events, promotions, and casino giveaways.
• Writes promotion and special event rules and ensures implementation occurs as designed.
• Actively volunteer in service to the community.
• Ensure all guest problems and concerns are addressed by exceeding the guests' expectations for resolution.
• Maintain strong customer service skills.
• Maintain a complete understanding of the Player’s Club.
• Perform public address announcements as required.
• Ability to communicate with all departments.
• Ensures the department adheres to all regulatory, departmental and company policies and procedures.
• Knowledge of all promotions and events.
• All other duties as assigned.

• Target Salary: $66,000/YR

• $7 Daily Employee Parking

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Must occasionally lift and or move up to 30 pounds
• Requires visual acuity to perform close-up activities, peripheral oversight, and distinguish color
• The work environment contains bright lights, loud noise, and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.