Lead Digital Production Coordinator; Hybrid

Lead
Digital Production Coordinator (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Lead Digital Production Coordinator (Hybrid) on our Education Center team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Lead Digital Production Coordinator, you will coordinate
and execute production operations to support the digital publication and
transformation of medical education. Develop and refine XML-based publishing
processes and content formats to support new media and content offerings. Monitor
and complete publishing workflows, troubleshoot complex production issues, and
maintain consistency across digital publishing channels. Collaborate with learning design, CME, production vendors, platform
providers, marketing, and publication teams, providing technical guidance and
coordinating vendor publishing and quality assurance activities.

• Create, transform, and deliver data (metadata and full text conversion/tagging to XML); package and publish structured and related files for delivery to AMA platforms, aggregators, and applications
• Coordinate vendor publishing activities, delivering files based on production schedules, providing technical guidance, and monitoring accuracy, quality, and deadlines
• Monitor content keyword tagging in a finished good repository to identify and resolve tagging issues impacting transfers, partnering with IT to identify errors, e.g. DTD
• Publish and revise content renewals XML and archive content as needed; develop and refine content redirect requests for archived content; process ad hoc requests related to content status (edits, expiring, etc.)
• Coordinate the publishing of multimedia across multiple online platforms e.g. Spotify, Cadmore, Descript, Libsyn, and support the development of new multimedia content formats
• Assess and refine publication processes, developing approaches and documentation to support new content formats and publishing requirements

• Perform quality assurance testing of all editorial content following established guidelines to check for completeness and quality throughout of text, tables, graphics, PDF linking, and interactivity etc.; manually resolve XML issues when able, surfacing vendor-required corrections
• Prepare urgent and other post-publication correction requests as approved by management, or if adhering to content revision policy, accurately supply content for database population; and provide other information/data as required
• Ensure XML data integrity, accuracy of coding, completeness, and validity against NLM JATS (National Library of Medicine Journal Article Tagging Suite), DTD, and High Wire DTD
• Review and maintain bug tracking logs and reports to optimize workstream performance
• Effectively communicate and coordinate technical and/or workflow issues with…