Community Case Manager & Program Coordinator
Listed on 2026-01-10
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Non-Profit & Social Impact
Community Health, Youth Development -
Social Work
Community Health, Youth Development
Community Case Manager & Program Coordinator
Join to apply for the Community Case Manager & Program Coordinator role at Above and Beyond Family Recovery Center
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Position Overview: Above and Beyond Food Pantry seeks a full-time Community Case Manager & Program Coordinator to support and expand our case management and social services programming. This is a non-exempt, hourly position that is community-facing, structured, and hands-on.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Position Responsibilities and Work Structure:
This position does not include staff supervision or people management responsibilities. The role may provide day-to-day task direction and coordination to volunteers, interns, or stipend-based program support staff to support program effectiveness.
This role requires a professional who is proactive, organized, and comfortable initiating daily client engagement. Success in this position depends on consistently building relationships, encouraging participation in services, and maintaining organized, client-ready program operations.
The position is structured as approximately 70% case management, outreach, and partnership coordination, and 30% program and pantry support. Duties are performed during scheduled work hours and may vary by day based on operational needs. This is not a remote role and is not an on-call position.
Essential Functions & Responsibilities:
(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions)
- Proactively engage pantry clients during scheduled work hours to assess needs and encourage participation in case management services
- Build and maintain an active caseload through direct, in-person outreach; this role does not rely solely on self-referrals
- Provide short and long term case management support
- Maintain timely, accurate case notes and documentation in accordance with organizational and funder requirements
- Apply trauma-informed, client-centered, and culturally responsive practices
- Identify service gaps and communicate program improvement recommendations to leadership
- Establish and maintain working relationships with community partners, agencies, and service providers
- Coordinate on-site partner visits, workshops, and group services during scheduled hours
- Manage the program calendar in collaboration with leadership to ensure consistency and coverage
- Provide day-to-day task guidance to volunteers, interns, or stipend-based program support staff assigned to the social services program
- Support the organization, cleanliness, and readiness of program and pantry spaces
- Set up and break down rooms for scheduled group sessions, workshops, and meetings
- Prepare basic hospitality needs (coffee, water, materials) for clients, volunteers, and partners
- Assist with basic needs distribution (hygiene items, diapers, harm reduction, etc.) as assigned
- Provide general operational support to ensure smooth transitions before and after programs
Qualifications:
- Bachelor’s degree in Social Work, Human Services, or a related field, or equivalent professional experience
- Minimum of 2 years of experience in case management, outreach, or direct service work
- Demonstrated ability to independently engage clients and build participation in services
- Strong organizational and time-management skills
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced, community-based environment
- Valid driver’s license and reliable transportation
- Ability to lift up to 25 pounds
- Willingness to become a Notary Public (training provided)
- Must successfully complete a background check and onboarding process
Preferred Qualifications:
- Bilingual Spanish/English
- Familiarity with Chicago’s West Side communities and local resources
- Experience with trauma-informed care, harm reduction, or housing-insecure populations
- Experience coordinating partnerships or group programming
Physical & Work Environment Requirements:
- Frequent standing, walking, and movement throughout the facility
- Regular interaction with clients, volunteers, and community partners
- Combination of office, pantry, and program space environments
Equal Employment Opportunity: Above and Beyond Food Pantry is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.
Job Description Disclaimer: This job description is not intended to be an exhaustive list of duties. Responsibilities may change to meet organizational needs, provided such changes are consistent with the role, classification, and applicable labor laws.
Note: This description reflects the current job responsibilities and requirements and is subject to change at any time.
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