Interim Support Services Manager

The Hidden Genius Project is a non‑profit headquartered in Oakland, California, that trains and mentors Black male youth in technology creation, entrepreneurship, and leadership skills to transform their lives and communities. The Hidden Genius Project seeks to reveal the true potential of Black male youth and empower them to become leaders who drive change from within their communities.

Through a student‑centered, project‑based approach, we invest in young Black men, equipping them with technology training and connecting them to an ecosystem of innovation and empowerment. Since its founding in 2012 and establishment of a full‑time infrastructure in 2015, The Hidden Genius Project has expanded to operate Intensive Immersion Programs in Oakland, Richmond (CA), Los Angeles, Detroit, Chicago, Atlanta, and Baltimore.

As we continue our national growth trajectory in 2025, we remain committed to delivering impactful programming while navigating the evolving landscape of public health challenges. Our vision is to continue expanding our reach and positively impacting thousands of young Black males and their communities.

Job Title:

Interim Support Service Manager (Jan 5 2026 – June 2026)

Department:
Programs Department

Supervisor

Title:

Support Services Director

The Interim Support Services Manager within The Hidden Genius Project implements the holistic care management model according to the Support Services strategy. The Interim Support Services Manager ensures that student participants in The Hidden Genius Project’s Intensive Immersion program receive comprehensive services, driven by their expressed needs, in support of successful program retention, completion, and transition. They are primarily responsible for conducting the student and family intake process (including demographic data collection and assessment of needs), working with students and families to develop and manage Individualized Care Plans, coordinating care, problem‑solving, helping students navigate services, service referral, and occasionally coordinating workshops on various student success themes (e.g., Post‑Secondary Planning;

Life Skills, Planning and Organization, etc.). Additionally, they coordinate with and work collaboratively with the Programs and Operations staff. The Support Services Manager supports and works as part of a dynamic, communicative, and supportive team of staff, volunteers, and board members committed to their success. This is the consummate role for the social change agent with a creative and entrepreneurial spirit.

• Provide Care Management Services – Implement the student Care Coordination Model in response to student and family needs. Develop and maintain a positive rapport with youth and family participants, identify resources and services, and facilitate healthy linkages through service referral to external partners. Provide one‑on‑one student support through care management services. Assist with basic need resources in support of successful youth participation in the Immersion Program (e.g., snacks and meal services).

• Mentorship and Positive Student Experience – Develop rich one‑to‑one connections with Immersion participants. Through mentorship relationships, identify holistic participant needs as they arise and strategize with The Hidden Genius Project staff to develop a plan to address them. Solicit participant and parent/guardian feedback to guide responsive programmatic improvements to maximize participant enjoyment and success.

• Training, Technical Assistance, and Facilitation – Train The Hidden Genius Project staff and volunteers on relevant human service topics, best practices, and methods. Engage relevant external stakeholders to leverage resources and develop partnerships toward meeting youth and family participant needs. Collaborate in designing strategies to scale impact and/or support systems‑level implementation. Facilitate training and/or convenings for adults interested in providing technology education and direct services to youth.
  
  Train volunteers to support classroom and Catalyst activities, and manage them within…