Manager of Online Market

Nourishing Hope is a Chicago nonprofit working to end food hunger and address its root causes. Founded in 1970, we have evolved from a traditional food pantry into a comprehensive organization providing nutritious food, social services, and mental health support to individuals and families across Chicago.

We support the whole person with with respect, dignity, and compassion through:

• Five food access programs providing monthly groceries—including fresh produce, protein, grains, canned goods and other pantry staples—plus Bonus distributions offering additional food throughout the month.
• Home delivery for older adults, homebound neighbors and neighbors living with disabilities.
• Social services including case management, mental health counseling, job search support, domestic violence intervention, referrals and public benefits assistance (SNAP, healthcare, government forms) for anyone in need.

Each year, Nourishing Hope provides nutritious food and essential support to tens of thousands of Chicagoans. In 2025, we distributed more than 6 million pounds of food, served 50,000 neighbors, and provided more than 7,000 social services, including over 3,400 free mental health counseling sessions.

When you join Nourishing Hope, you become part of a team committed to making a meaningful difference in the lives of our neighbors and strengthening our Chicago communities.

The Manager of Online Market primarily oversees all aspects of Online Market daily food distribution programming, including staff supervision, neighbor and volunteer engagement, operations and logistics, data tracking and reporting, and food safety and sanitation. This role acts as a liaison to all neighbors, volunteers, staff, and other stakeholders to ensure a dignified and respectful experience in alignment with Nourishing Hope’s Core Values.

This position primarily works out of Headquarters located at 1716 W Hubbard Street, Chicago, IL with travel to other Nourishing Hope locations and to program and partner sites across Chicago, as needed, to support organizational objectives. The work schedule is Tuesday-Saturday, typically 9:00a-5:00p. This position is onsite, with a maximum of two days per week working remotely. Hours and other onsite location presence may vary based on programmatic needs.

• Program Standards Oversight
  - Oversees adherence to and execution of all relevant food distribution program standard operating procedures (SOPs) to ensure high-quality programming, food storage, workplace safety, and sanitation standards that adhere to organizational, state, and federal policy
• Manager on Duty
  - Act as the manager on duty and point of contact for all neighbors, volunteers, staff, and other stakeholders at the site, as appropriate, ensuring an environment that reinforces Nourishing Hope’s Core Values. Is the primary point of contact for food distribution partnership relations
• Staff Training & Supervision
  - Oversees training, supervision, and coaching of staff to ensure high-quality food distribution programming and partnership expansion, in alignment with SOPs. Utilizes data-informed continuous quality improvement practices to identify and test approaches to optimize programming and partnership expansion
• Inventory & Partner Relations
  - In partnership with the Operations Department, oversees inventory and relationships with The Greater Chicago Food Depository, U.S.D.A., FEMA, and other external partners
• Leadership Team Participation
  - Actively participates as a member of the Program Leadership Team and Nourishing Hope Leadership Team to ensure cross-team and cross-departmental alignment with organizational priorities to achieve organizational goals