Director of Quality Control

Position: Director of Quality Control

Department: Operations

Reports to: VP of Operations

Location: 566 W. Lake Street, Chicago, IL (Must be willing to travel 50%)

Employment Type: Full-time benefits eligible

At Richard, we're not just another construction company - we're the catalyst for change in the industry. As one of the fastest-growing general contractors in the nation, we offer the excitement and innovation of a startup with the stability and expertise of an established firm. We're seeking visionaries who are ready to break free from the constraints of traditional construction and make a real impact.

Culture-First Approach: People and innovation over bottom line

Purpose-Driven Projects: Build structures that truly matter, from critical healthcare facilities to cutting-edge data centers

Rapid Growth: Be part of a company doubling in size while maintaining quality

Collaborative, Caring Culture: Clear communication and proactive problem-solving, while supporting your health, financial wellness, and career growth

Direct Impact: Your ideas shape our projects and company direction

Innovation Freedom: Be at the forefront of construction technology and sustainable practices

At Richard, you're not just a number - you're a crucial part of our mission to transform the construction industry. We're creating efficient, dynamic spaces that advance communities, sustainability, and well-being. With nearly 200 diverse contracts since 2016 and a passionate team across the nation, we offer the resources of a large firm with the agility and personal touch of a boutique operation.

Break free from corporate constraints. Join Richard, Purpose Builders, and be the architect of your career while shaping the future of construction. Here, your voice is heard, your ideas matter, and your impact is visible.

The Director of Quality Control leads the organization's quality control program with strategic oversight, ensuring all construction projects meet or exceed contractual, regulatory, and company standards. This position plays a pivotal role in maintaining the organization's reputation for excellence through robust quality management systems, process standardization, and continuous improvement initiatives. The Director of Quality Control partners closely with project management, field operations, and executive leadership to drive consistency, reduce rework, and ensure delivery of superior results across all project types, including federal and healthcare construction.

• Develop, implement, and continuously improve the company's Quality Control Program and procedures to ensure alignment with corporate goals and client expectations.
• Establish and maintain quality assurance standards in accordance with contract documents, applicable codes, and industry best practices (e.g., USACE CQM, ISO 9001).
• Lead quality planning and documentation for federal projects, including QC Plans, Submittal Logs, Deficiency Logs, and Three-Phase Control process documentation. Oversee pre‑construction reviews, material inspections, testing programs, and system commissioning verification.
• Conduct regular field audits, inspections, and quality assessments to identify trends, root causes, and opportunities for improvement.
• Develop and deliver training programs for project teams and subcontractors to ensure quality expectations and procedures are clearly understood and executed.
• Serve as the primary point of contact for all quality‑related issues on federal and healthcare projects, coordinating with clients, third‑party inspectors, and regulatory agencies.
• Collaborate with Safety, Operations, and Project Management to ensure that quality, schedule, and safety standards are integrated seamlessly.
• Analyze and report on quality performance metrics, including nonconformance rates, rework costs, and inspection results.
• Lead root cause analyses and corrective action initiatives for recurring deficiencies.
• Implement and maintain quality control software systems for documentation, reporting, and data‑driven decision‑making.
• Represent the company during client quality…