Improvement Manager

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example:
If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Performance Improvement Manager will play a critical role in driving operational efficiency & quality improvements across our direct & indirect supply base by applying appropriate Lean / Six Sigma methodologies to improve product quality, reduce waste, streamline processes, and ensure quality stability for existing products. Working closely with cross-functional teams (Design engineering, Account Management, Manufacturing, Deployment, Support, and Supply Chain teams), the Performance Improvement Manager will identify areas for improvement, develop data-driven solutions, and ensure sustainable, high-quality outcomes.

• Continuous Improvement:
  Apply Lean and Six Sigma principles to identify opportunities for New Product Introduction (NPI) and other process optimization, waste reduction, and efficiency improvements across production lines and support the implementation of improvement initiatives, and track effectiveness.
• Root Cause Analysis and Problem Solving:
  Analyze quality issues, lead root cause investigations, and implement corrective and preventive actions to enhance product quality and reliability.
• Change Management:
  Lead ERB for existing products, including recommendations for design adjustments, material substitutions, and process improvements to align with company goals for quality, cost, and regulatory compliance.
• Data Analysis and Reporting:
  Utilize statistical tools to analyze data, track key performance indicators (KPIs), and present findings to stakeholders. Leverage data to make informed recommendations on process improvements.
• Documentation and Compliance: develop, document and maintain standard work procedures, control plans and workflows. Ensure product and process changes comply with industry standards and regulatory requirements.
• Actively promote the culture of continuous improvement by providing training and mentorship on Lean Six Sigma tools and techniques to stakeholders. Increase awareness of Lean Six Sigma methodologies across cross-functional teams to enhance collaboration and drive operational excellence.
• Cost Reduction Initiatives:
  Collaborate with Strategic Sourcing, Engineering and Design teams to identify cost reduction opportunities and support implementation without compromising quality or functionality.

• Excellent written and verbal communication skills
• Able to prioritize tasks and work under minimal supervision
• Demonstrate adaptability in responding to challenges and evolving business needs.
• Be able to demonstrate ownership and accountability
• A good team player, displays honesty and integrity
• Is respectful and empathetic in drive engagement & change
• Exceptional project…