Quality Director

JLL empowers you to shape a brighter way
.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Quality Director serves as a strategic quality leader responsible for shaping the account's reputation and driving quality culture transformation. This role oversees the implementation, maintenance, and continuous improvement of comprehensive Quality & Compliance Programs for GxP-regulated facilities. The position requires extensive collaboration with client quality units, account teams, and third-party vendors to ensure regulatory compliance, audit readiness, and superior service delivery performance that meets contractual obligations and industry standards.

• Strategically develop, implement, and direct quality programs including non-conformance investigations, CAPAs, training compliance, and vendor qualifications to ensure deliverables meet or exceed expectations
• Manage GxP third-party vendor compliance programs encompassing qualification processes, quality agreements, audits, and performance monitoring
• Interface directly with client quality personnel to ensure adherence to established Quality Agreements and proper documentation per ALCOA+ guidelines
• Develop trend analysis reports and maintain comprehensive infrastructure and compliance documentation to support regulatory requirements and audit readiness
• Supervise, mentor, and train team members while collaborating with account-wide teams to share learnings, successes, and best practices
• Ensure proper implementation of JLL's Life Sciences Quality Management System and ISO 9001:2015 requirements while actively participating in the Life Sciences Quality Council
• Prepare and submit periodic account status reports related to Quality Programs and continuously improve processes to enhance client satisfaction

• Office environment with standard business hours and occasional extended hours during audits or critical projects
• Frequent computer use requiring proficiency with multiple software applications and quality management systems
• Regular meetings and presentations requiring clear verbal and written communication
• Occasional travel to client sites, vendor facilities, or other JLL locations may be required
• Ability to work in a dynamic team environment with minimal supervision
• May require working in GxP-regulated manufacturing environments following safety protocols

• Bachelor's degree in science
• Minimum 15 years of experience in quality engineering, facilities design, and production/facility operations (strong related experience may substitute for degree)
• Proven experience in strategic quality and regulatory leadership for GxP facilities from operations, facilities, and maintenance perspectives
• Thorough understanding of international cGxP regulations as they relate to facilities, utilities, equipment, and laboratories supporting drug product manufacturing
• Direct experience working at FDA-regulated manufacturing facilities in quality assurance or quality control capacity with solid GxP regulatory background
• Strong knowledge of ISO 9001:2015 standard requirements and implementation
• Proven leadership skills to effectively direct and sustain compliant, ethical, and quality culture environments
• Demonstrated excellent internal and external customer service experience with proven track record
• Knowledge of Quality Engineering techniques including investigations, root cause analysis, CAPAs, audit programs, vendor qualification, and change control processes

• Working knowledge of Quality Management Software…