Quality Assurance Manager

Direct message the job poster from Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies

AWS/CES is looking for a Quality Manager

We are seeking a strategic and dynamic Quality Manager to lead quality assurance and continuous improvement initiatives across both plant and office environments. This position plays a key role in overseeing all aspects of product and process quality, driving corrective actions, and ensuring compliance with internal and external standards.

The ideal candidate is a hands‑on leader with strong automotive industry experience, a data‑driven mindset, and a passion for continuous improvement and customer satisfaction.

• Leadership & Development: Lead, mentor, and develop the Quality Department team. Establish performance goals and implement individual development plans.
• Corrective Actions & Customer Satisfaction: Oversee corrective actions and drive improvements in customer satisfaction metrics (PPMs, PRRs, QRs).
• Core Tools & Documentation: Maintain and update Control Plans, PFMEAs, and related quality documentation per AIAG and customer requirements.
• Problem Solving & Reporting: Champion cross‑functional problem‑solving, root cause analysis, and data‑driven improvement initiatives.
• Product & Process Quality: Ensure all product specifications are met for fit, finish, durability, and appearance. Track and report performance of key product and process characteristics (KPCs).
• Compliance & Certification: Ensure compliance with quality system requirements such as IATF 16949 and ISO 9001.
• Customer & Supplier Relations: Serve as the primary contact for customer quality concerns. Oversee supplier quality performance and conduct audits as needed.
• Operational Support: Support initiatives to reduce scrap and downtime while improving First Time Quality (FTQ).

• Bachelor’s degree in a manufacturing‑related field required;
  Master’s degree preferred.
• 7–10 years of experience as a Quality Manager in the automotive (Tier
  1) industry, with at least 3 years in a supervisory quality control or assurance role.
• Proven leadership experience in a turnaround or high‑volume manufacturing environment.
• Strong knowledge of IATF 16949, ISO 9001, and Ford Q1 standards.
• Proficient in AIAG Core Tools (APQP, PPAP, PFMEA, MSA, SPC, Control Plans).
• Certifications:
  
  Six Sigma Green/Black Belt and/or ASQ CQE preferred.
• Skilled in Minitab and 8D problem‑solving.
• Experience with color and appearance testing (Macbeth or similar equipment).
• Multilingual abilities are a plus.

• Ability to travel up to 25% as required.
• Valid driver’s license required.
• Comfortable navigating both plant and office environments.

If interested, please apply and/or send your resume to ana

CESDH