More jobs:
Quality Assurance-Customer Support
Job in
Chicago, Cook County, Illinois, 60601, USA
Listed on 2026-10-30
Listing for:
Rhysley
Full Time
position Listed on 2026-10-30
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers, IT QA Tester / Automation
Job Description & How to Apply Below
Department:
Quality Assurance / Customer Service
Vacancies: 1
Reports To:
Contact Center Manager
- Monitor and audit customer interactions across calls, chats, and other channels.
- Evaluate service quality, communication, process adherence, and resolution accuracy.
- Provide feedback and coaching to agents.
- Identify quality gaps, recurring errors, and compliance issues.
- Prepare QA reports, conduct calibrations, and recommend corrective actions.
- Graduate in any discipline.
- 1-3 years of QA experience in a contact center/BPO environment.
- Strong analytical, communication, reporting, and coaching skills.
We are looking to fill the Quality Assurance-Customer Support position at Rhysley in United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Quality Assurance-Customer Support role in the description above.
We appreciate your interest in this position.
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