Quality Assurance Specialist - Specialty Pharmacy

Specialty Pharmacy - Quality Assurance Specialist

The Specialty Pharmacy Quality Assurance Specialist audits workflows, reviews documentation, and evaluates recorded calls to assess performance and competencies across job roles. This position produces and validates monthly, quarterly, and yearly quality measures, analyzes reports to support digital applications, and performs quality checks on websites and technology tools. Perform other quality monitoring duties, as assigned.

This role requires a consistent commitment to Vytl One’s Core Values and the ability to act with integrity, collaboration, and purpose in support of patients, partners, and compliance obligations.

Who We Are

Vytl One is the nation’s only independent, fully integrated total pharmacy solutions partner. With an innovative model of customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA or PBM solutions, Vytl One is leading the way in unlocking revenue, growth and better outcomes for mission-driven hospitals, health systems, health centers, and employer partners.

Core Values

At Vytl One, our success is guided by our Core Values:
Authenticity, Excellence for Partners, Integrity, One Team, and Purpose. The Quality Assurance Specialist is expected to model these values through fair and respectful communication, thoughtful judgment, and consistent follow-through. This includes approaching feedback with candor and professionalism (Authenticity), holding a high bar for reliability and service (Excellence for Partners), protecting sensitive information and doing what is right even when difficult (Integrity), collaborating constructively with peers and leaders to strengthen shared outcomes (One Team), and keeping members, patients, and partners at the center of decisions (Purpose).

st the Director of Pharmacy in providing overall leadership direction and management of all operation processes and initiatives within

• Audit and review workflows, processes, assessments, and related documentation.
• Evaluate calls using voice and screen recordings.
• Assess competencies across job roles.

• Collect and review quality measures on a monthly, quarterly, and annual basis.
• Review reports and statistics to support digital applications.

• Perform quality checks on websites and other technology links.

• Support the Rare and Orphan Care Team, as assigned.
• Complete additional quality-related monitoring, as needed.

• Ensure compliance with the Vytl One Business Code of Conduct and all company policies and procedures.
• Report allegations of impropriety promptly to the Compliance Department.
• Comply with Vytl One’s Ethical Business Conduct Policy and Compliance Program.
• Remain free from exclusion under the OIG and SAM Medicare/Medicaid lists.

• Complete required training within established time frames.
• Ability to cope with the mental and emotional stress of the position.
• Maintain regular attendance in accordance with policy.
• Perform other job-related duties, as assigned.

• High School Diploma or equivalent required

• 1-2 years of relevant experience, specialty pharmacy experience highly preferred

Knowledge, Skills, and Abilities:1. Working knowledge of computer software, specifically Microsoft Office and Outlook.
2. Ability to accurately enter data into a computer system.
3. Ability to prioritize work to meet deadlines.
4. Ability to multi task and work accurately under pressure.
5. Ability to work through and solve problems independently.
7. Excellent organizational and communication skills, both written and verbal.

Vytl One offers…