Quality Assurance Technician

Description

Ipsen is a Drugfree Workplace

Why You'll Love Working With Us:

We believe great benefits shouldn't have to wait. That’s why we offer:

• Day-One Benefits – Enjoy our full benefits package starting your very first day no waiting period required.
• 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
• Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
• Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program

Summary

The QA Tech I will be charged with operating Ipsen’s warranty claim system from initial submission to final resolution. The QA Tech I will also oversee the warranty Return Material Authorization (RMA) process. Additional responsibilities include support roles within the QDW Department such as auditing and process development.

Essential Duties and Responsibilities

• Review customer claims including failure mode, operating conditions, and maintenance history.
• Verify eligibility including product coverage, warranty period, and terms & conditions of the sale.
• Evaluate claim details for completeness and accuracy.
• Participate in technical reviews with Engineering, Quality, Manufacturing, or Service Departments.
• Coordinate with QA Engineer to see if claims should be approved or denied.
• Generates warranty replacement orders and organize with internal departments to ensure quickest possible delivery to customer site.
• Generates appropriate monthly, quarterly, and annual documentation on warranty expenses.
• Reviews warranty Return Material Authorization (RMA) requests and issues RMA to requestor as required.
• Close RMA request upon receipt of returned goods.
• Conduct assigned internal audits to evaluate conformance with established procedures, applicable standards, and QMS requirements.
• Collaborate with production, engineering, and customer service teams to improve process and quality performance.
• Support the development, revision, and maintenance of standard operating procedures, work instructions and quality documentation in accordance with applicable ISO standards.
• Support root cause investigations and corrective actions related to warranty claims, audit findings, and other quality issues as assigned.
• Provides administrative support to the Quality Assurance Engineer as required.

Requirements

Knowledge,

Skills and Abilities

• Knowledge of ERP and CRM tools such as Salesforce or Syteline.
• Advanced computer skills with high level of proficiency in Microsoft Office.
• Ability to learn complex OEM components to include electrical and mechanical systems.
• Ability to use industry-specific software to identify correct components for warranty orders.
• Possess a strong attention to detail and sense of urgency with an ability to prepare warranty orders in a timely and accurate manner.
• Basic understanding of quality management systems, applicable quality standards, and internal auditing principles.
• Ability to analyze data and identify process improvement opportunities.
• Ability to multi-task, prioritize and be flexible with changing business needs in a team environment.

Education and Experience

• High School Diploma or equivalent required. Associate’s degree or other advanced training or certification program strongly preferred.
• Minimum 1 year of experience in quality assurance, quality control, manufacturing quality, warranty/product quality, or a related technical quality function required.
• Minimum 1 year experience working in an industrial or manufacturing environment required.
• Experience working within a Quality Management System (QMS) strongly preferred
• Experience working with Salesforce and/or Syteline ERP systems preferred.

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