HITL Quality Analyst

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Service Delivery Full Time Salary Philippines - Remote, PH

Work Setup:
Remote/WAH

Equipment: BYOD (Bring-Your-Own-Device)

Type of

Contract:

Full-Time

The HITL Quality Analyst is responsible for evaluating AI-generated outputs against established quality standards to ensure accuracy, consistency, and compliance with organizational requirements. This role identifies, classifies, and tracks defects, analyzes quality trends, and collaborates with cross-functional stakeholders to drive continuous improvements that enhance AI performance and operational effectiveness.

• Review and evaluate AI-generated outputs using established quality standards, evaluation criteria, and defect classification methodologies
• Identify, classify, document, and track defects to support consistent quality measurement, trend analysis, and continuous improvement initiatives
• Maintain accurate quality records, defect logs, and resolution tracking to ensure findings are documented and monitored through completion
• Analyze quality metrics, detect trends, and performance data to identify recurring issues, operational risks, and opportunities for improvement
• Coordinate with Knowledge Management, AI Tuning, Governance, Operations, and other stakeholders to communicate findings and support timely issue resolution
• Validate the effectiveness of corrective actions by monitoring quality improvements and confirming defect resolution through follow-up evaluations
• Support the development and refinement of quality standards, evaluation methodologies, sampling strategies, and defect taxonomies
• Prepare reports, dashboards, and performance summaries that provide actionable insights to operational and business stakeholders
• Participate in calibration sessions to promote consistent evaluation practices and maintain scoring accuracy across reviewers
• Identify opportunities to improve quality processes, reporting, evaluation consistency, and operational performance through continuous improvement initiatives
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

• Minimum of two (2) years of experience in quality assurance, quality evaluation, compliance, auditing, transaction monitoring, operational quality, or a related field
• Experience evaluating work against defined quality standards, scorecards, policies, or operational procedures
• Experience identifying, categorizing, documenting, and tracking defects or quality issues to support performance improvement initiatives
• Experience conducting calibration activities or applying standardized evaluation methodologies to ensure scoring consistency is preferred
• Experience analyzing quality metrics, trends, and operational data to identify improvement opportunities and recurring issues
• Strong analytical and critical-thinking skills with the ability to identify patterns, evaluate root causes, and recommend improvements
• Strong written and verbal communication skills with the ability to clearly documen findings and communicate recommendations to cross-functional stakeholders
• Strong organizational and time management skills with the ability to manage multiple priorities while maintaining evaluation accuracy and consistency
• Ability to work independently and collaboratively in a fast-paced environment while maintaining objectivity and attention to detail
• Commitment to quality, operational excellence, continuous improvement, and data-driven decision-making

• Full-time employees
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space
  • Free lunch provided daily

The duties and responsibilities listed above describe the post as it is in…