Leasing Specialist - Multifamily Residential

** JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Leasing Specialist (LS) will support two multifamily residential properties in the West Loop, The Dylan and The Elizabeth. This position performs all activities relating to the successful leasing of apartments consistent with maximizing occupancy and rental rates and in compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws. Ensures customer JLL service standards are deployed to each of our three (3) customers: our residents, our clients, and our fellow associates.##

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
* Ensure leasing office, models, vacant units, and common areas meet JLL readiness standards on a daily basis and report deficiencies to property manager
* Maintain detailed knowledge of surrounding local market, submarket and conditions, including contacting and shopping competitors and completing market surveys weekly
* Assist marketing team to maximize lead generation and manage customer acquisition costs. Help develop marketing plans that incorporate advertising, internet, outreach marketing, referrals, and cost-effective marketing techniques to increase the visibility and profitability of the property. Post regularly on social media channels, coordinate resident events and conduct neighborhood outreach.
* Present the property, model, vacant unit, and amenities to customers in a professional and knowledgeable manner.  Execute sales and closing techniques successfully, including prospect follow up
* Manage the rental process from start to finish:
Respond to phone and email inquiries;
Convert the call to an onsite appointment;
Input all guest cards and other leasing related information into property management software on a  daily basis;
Process all rental applications for approval; verify all pertinent information and submit to manager for approval;
Notify prospect of results in writing;
Prepare lease, required riders, and all addenda for new move in.
* Manage the move-in process from start to finish:
Arrange for new resident to sign   lease as well as provide move in information;
Inspect apartment before move-in and report deficiencies to the service manager
* Respond to resident inquiries and concerns promptly.  Document and communicate work order requests to service associates.  Conduct service follow up phone calls with residents to ensure resident satisfaction
* Assist with other resident related functions including but not limited to: move out notices, transfers, work orders, and concern/complaint processing over the phone and in person
* Assist Property Manager in meeting the established standards regarding the grounds, safety, cleanliness, and general appearance of the property
* Provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability
* Comply with company policies and procedures, including standards of performance (SOP)
* Instill, maintain and model JLL mission to be the best national management company

EDUCATION:

* High school diploma or equivalent required, Bachelor’s degree preferred

EXPERIENCE:

* At least one year of sales and/or customer relations’ experience
* Proficient in property management software (Yardi, Real Page) or other similar property management software

SKILLS AND ABILITY:
* Excellent customer service skills while maintaining the highest standards of professionalism
* Strong grasp of modern technology and the ability to utilize same in day to day job…