Leasing Specialist - Multifamily Residential

JLL empowers you to shape a brighter way
.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position purpose:
The Leasing Specialist (LS) performs all activities relating to the successful leasing of apartments consistent with maximizing occupancy and rental rates and in compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws. Ensures customer JLL service standards are deployed to three groups: residents, clients, and fellow associates.

• Ensure leasing office, models, vacant units, and common areas meet JLL readiness standards on a daily basis and report deficiencies to property manager.
• Maintain detailed knowledge of surrounding local market, submarket and conditions, including contacting and shopping competitors and completing market surveys weekly.
• Assist marketing team to maximize lead generation and manage customer acquisition costs. Help develop marketing plans that incorporate advertising, internet outreach, referrals, and cost-effective marketing techniques to increase visibility and profitability of the property. Post regularly on social media channels, coordinate resident events and conduct neighborhood outreach.
• Present the property, model, vacant unit, and amenities to customers in a professional and knowledgeable manner. Execute sales and closing techniques successfully, including prospect follow up.
• Manage the rental process from start to finish: respond to inquiries; convert calls to onsite appointments; input guest cards and leasing information into property management software daily; process rental applications for approval; verify information and submit to manager for approval; notify prospect of results in writing; prepare lease, required riders, and all addenda for new move-in.
• Manage the move-in process from start to finish: arrange for new resident to sign lease and provide move-in information; inspect apartment before move-in and report deficiencies to the service manager.
• Respond to resident inquiries and concerns promptly. Document and communicate work order requests to service teams. Conduct service follow-up calls to ensure resident satisfaction.
• Assist with other resident-related functions including but not limited to: move-out notices, transfers, work orders, and concern/complaint processing over the phone and in person.
• Assist Property Manager in meeting established standards regarding grounds, safety, cleanliness, and general appearance of the property.
• Provide superior customer service and communication to residents and prospects to enhance satisfaction and retention, revenue, reputation and profitability.
• Comply with company policies and procedures, including standards of performance (SOP).
• Instill and model JLL’s mission to be the best national management company.

• High school diploma or equivalent required, Bachelor’s degree preferred.

• At least one year of sales and/or customer relations experience.
• Proficient in property management software (Yardi, Real Page) or other similar property management software.

• Excellent customer service skills with high professionalism.
• Strong grasp of modern technology and ability to apply it to daily activities.
• Computer literate, including Microsoft Office Suite and internet navigation.
• General office and sales skills.
• Excellent oral and written communication skills; strong attention to detail.
• Ability to work independently and in a team; build relationships with business partners.
• Desire to work within a diverse, collaborative, and driven professional environment.
• Positive, professional attitude; proactive with initiative; maintains…