Regional Property Manager

Fernwood Communities | Bronzeville, Chicago, Illinois
Salary: $140,000 annually

Fernwood Communities is seeking an experienced Regional Property Manager to oversee the daily operations of a multifamily portfolio in Chicago's historic Bronzeville neighborhood. This leadership role is responsible for ensuring operational excellence, developing high-performing teams, enhancing the resident experience, and maintaining the overall performance of the assigned communities.

The Regional Property Manager serves as a key operational leader, partnering with executive leadership and cross-functional departments to ensure properties operate efficiently while delivering exceptional service to residents.

• Oversee the day-to-day operations of an assigned multifamily portfolio.
• Provide leadership and support to Property Managers, Assistant Property Managers, Leasing Professionals, Resident Services teams, and Maintenance leadership.
• Ensure company policies, procedures, and service standards are consistently followed across all communities.
• Conduct routine property inspections and operational reviews to identify opportunities for improvement.
• Develop and implement operational strategies that improve efficiency and resident satisfaction.

• Drive occupancy, leasing, renewal, and resident retention initiatives.
• Monitor leasing performance and resident satisfaction metrics.
• Partner with onsite teams to resolve escalated resident concerns in a timely and professional manner.
• Promote a culture focused on exceptional customer service and resident engagement.

• Monitor property operating expenses, collections, delinquency, and overall financial performance.
• Review financial reports and operational metrics to identify trends and opportunities for improvement.
• Assist in developing annual operating budgets and forecasts.
• Ensure expense controls and purchasing procedures are followed.

• Partner with maintenance leadership to ensure communities remain safe, clean, and well maintained.
• Monitor work order completion, preventive maintenance programs, apartment turns, and vendor performance.
• Coordinate capital improvement projects and property enhancements as needed.
• Ensure all properties meet company quality standards and applicable regulatory requirements.

• Recruit, coach, mentor, and develop onsite leadership teams.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Partner with Recruiting & Development on hiring, onboarding, and leadership development initiatives.
• Build a positive, accountable, and collaborative work environment.

• Ensure compliance with Fair Housing laws and all applicable federal, state, and local regulations.
• Maintain accurate operational, leasing, and compliance records.
• Support company risk management initiatives and operational best practices.

• Bachelor's degree in Business, Real Estate, Property Management, or a related field preferred.
• Five or more years of progressive multifamily property management experience.
• Minimum of two years leading multiple communities or large multifamily assets.
• Demonstrated experience supervising onsite management and maintenance teams.
• Strong understanding of leasing operations, resident relations, maintenance coordination, and property operations.
• Experience reviewing financial reports and managing operating expenses.
• Proficiency with Yardi or comparable property management software.
• Excellent leadership, organizational, communication, and problem-solving skills.
• Valid driver's license with the ability to travel between assigned communities.

• Certified Apartment Manager (CAM), Accredited Residential Manager (ARM), Certified Property Manager (CPM), or similar industry designation.
• Experience leading operational improvement initiatives.
• Experience with resident communication platforms such as EliseAI.

Salary: $140,000 annually

Eligible employees enjoy a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Professional development and leadership training
• Employee assistance and wellness programs

At Fernwood Communities, we believe great communities begin with exceptional leadership. We are committed to developing talented…