Property Management Coordinator

Mon Ami Real Estate is a value-driven investor-operator specializing in sub-$20 million retail and industrial properties across the United States. The firm focuses on the overlooked middle market, targeting assets with intrinsic value and clear opportunities for operational improvement and value creation.

Chicago, IL

• In-Office

Mon Ami Real Estate is a value-driven investor-operator specializing in sub-$20 million retail and industrial properties across the United States. The firm focuses on the overlooked middle market, targeting assets with intrinsic value and clear opportunities for operational improvement and value creation. Over the past 15 years, Mon Ami has acquired more than 350 properties across 30+ states and currently manages a portfolio exceeding $400 million in value.

Unlike many institutional real estate firms, Mon Ami is highly action-oriented. Team members work directly with property-level ownership decisions rather than behind layers of process, and have real visibility into how their work drives NOI and asset performance.

The Property Management Coordinator is the operational engine behind Mon Ami's Chicago office and our public housing portfolio — 98 units held under HUD's Mixed-Finance Program and leased to the Chicago Housing Authority, spread across four Old Town developments and seven condominium associations. You will own the rent collections cycle end to end across our residential portfolio, and you will be the person tenants actually reach when they call about a balance.

You will also manage work orders and vendors — our CHA units sit inside multiple condominium buildings, which makes getting a qualified, insured vendor to the right unit at the right time genuinely hard. Around those two, you will support the occupancy side of the CHA portfolio under the Property Manager, who owns the compliance determinations themselves. This is a hands-on, in-office role, not a remote administrative one.

Rent arrives here, resident files stay here, and tenants, vendors, and the team all need a consistent person to reach.

• Rent collection end to end across the residential portfolio — posting payments, maintaining tenant ledgers, reconciling receipts in Yardi, and handling deposits and the security deposit ledger including Illinois-required interest
• The monthly aging report — identifying delinquencies, making and documenting collection contact, tracking payment plans, and escalating to the Property Manager on schedule
• Preparation and service of late notices, 5-day and 14-day notices, and supporting documentation for legal action as directed
• The work order queue from intake to closure — logging every tenant request in Yardi, dispatching it, and tracking it to completion with no request going quiet
• Day-to-day coordination of in-house maintenance staff, and triage of emergency requests, which require a response within 24 hours
• A reliable vendor bench for the CHA portfolio — sourcing licensed, insured contractors willing to service scattered-site units, obtaining bids, and tracking Certificate of Insurance compliance, W-9s, and service contracts
• Coordination with condominium association boards and managing agents on access and scheduling, plus work order aging reporting and deficiency items from REAC, housing authority, and annual inspections tracked to documented closure
• Support for the HUD recertification process — sending notices, collecting documents, preparing basic calculations, and scheduling signing appointments
• CHA quality control — preparing files in the exact format CHA requires, waiting list and resident selection support, and move-in and move-out paperwork scanned into the system
• The office itself —…