Senior Quantitative User Experience Researcher; Frontend; Bangkok

Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided) – Bangkok, Thailand

Join to apply for the Senior Quantitative User Experience Researcher (Frontend) role at Agoda.

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration.

We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Senior UX Researchers have breadth and depth of research method skills applicable to a wide range of questions, and over time develop standout areas of research excellence. The role emphasizes integrating research into the work of colleagues to reach impactful outcomes and turning research into a strategic asset for Agoda's decisions and processes.

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field
• 10+ years of relevant experience in consumer-facing business domains
• Expert in Quantitative research (log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, statistical concepts, etc.)
• Experience with Qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Comfortable with planning, scoping, conducting, analyzing and communicating research
• Experience in evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to stakeholders by leveraging both quantitative and qualitative data
• Strong storytelling and communication skills to business people, product teams, designers, engineers, and other stakeholders (English)
• Enjoys collaborative work in a dynamic, data-driven, and creative environment

• Conducts research end-to-end for high impact, guiding stakeholders to collaborate effectively with research
• Initiates research efforts aligned with product vertical goals, with a well-informed understanding of the business
• Formulates programmes of study and knowledge sharing relevant to strategic objectives
• Leads projects in collaboration with other stakeholders
• Assesses pros and cons of various research methodologies and mentors others in techniques and tools

• Evaluates research opportunities, especially ambiguous requests, and shapes solid research projects
• Manages inbound research requests and proposes solid projects or programs
• Executes projects with high quality, exploring mixed methods and innovative approaches
• Deep understanding of quantitative and qualitative research and when to use each
• Develops expertise in a domain, user type, or method to become the go-to person
• Triangulates findings across methods and theories for depth of insight
• Maximizes value and efficiency of research using secondary research and expert inspection
• Knowledge of tools for surveys, diary studies, analysis, and GDPR/compliance awareness

• Drives cross-disciplinary collaboration via research insights
• Collaborates with other researchers and disciplines with shared ownership
• Clear, tailored communication for different audiences, open to input
• Contributes to standards of research excellence across the organization

Equal Opportunity Employer. Agoda is an inclusive workplace that values diversity and equal opportunity regardless of sex, age, race, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran status, or other legally protected characteristics. We may keep your application on file for future vacancies unless you request otherwise. For details, please read our privacy policy. This position is open to worldwide candidates and relocation support is provided.