Marketing and Communications Senior Associate

Chicago, IL, United States and 1 more

• Job Identification
• Job Category Market Research
• Business Unit Consumer & Community Banking
• Posting Date 10/13/2026, 03:43 PM
• Locations 10 S Dearborn St, Chicago, IL, 60603, US
• Job Schedule Full time
• Job Shift Day
• Base Pay/Salary Chicago,IL $90,250.00-$;
  Columbus,OH $85,500.00-$

Join our Marketing Research team as a Sr. Associate where you will have the opportunity to be creative and resourceful using strong research skills as part of our Insights Center of Excellence.

As a Senior Associate on the Insights team, you will translate complex customer/consumer signals into clear, actionable insights that shape strategy across the business. In this fast-paced, high-visibility role, you’ll lead qualitative and quantitative research projects and market research vendor partnerships end-to-end—synthesizing findings, identifying compelling insights for our business partners and championing the voice of the customer. Your impact will drive smarter decisions and elevate customer experiences.

As a Market Research Senior Associate, you will have the opportunity to utilize your broad skillset spanning a range of research methodologies. You will focus on the consumer, manage multiple projects, and interact with various stakeholders. Your role will be crucial in delivering high-quality work in a fast-paced environment. This role provides an excellent opportunity to showcase your project management skills and passion for research and consumer insights.

Job responsibilities

• Understand the goals and needs of project stakeholders, while centering on the goals and needs of the end-users
• Select and manage research vendors to deliver research on time and on budget
• Manage multiple projects and work streams concurrently
• Synthesize research findings and create relevant, revealing, and inspiring reporting
• Prepare presentation materials for senior management
• Deliver recommendations with confidence and consideration for diverse stakeholders
• Champion the voice of the customer within the business and across functions
• Play an active role, contribute to strategy discussions
• Escalate project issues and risks appropriately, and drives them to resolution by proactively identifying potential obstacles and solutions
• Identify and document best practices, and drive implementation

Required qualifications, capabilities and skills:

• 4+ years of experience in market/consumer research
• Independent and self-motivated, able to create structure and direction out of ambiguity
• Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives
• Strong communication, interpersonal, and project management skills
• Analytical and conceptual thinking; ability to understand systems and processes
• Proactively seeks guidance, clarification and feedback from others

Preferred qualifications, capabilities and skills:

• Master's degree in Marketing Research or related field

Experience with Financial Services

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in…