Barback - WXYZ

DEPARTMENT:
Food & Beverage

REPORTS TO:

Beverage & Food Manager

The WXYZ Barback is responsible making a memorable experience for every guest by bringing a warm, welcoming attitude daily. A WXYZ Barback must be a team player and be willing to help in multiple aspects of the food and beverage realm of aloft Chicago Mag Mile.

Education & Experience:

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

• Basset Certification
• Serv Safe Certification
• Allergen Awareness Certification

Physical requirements:

• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mental requirements

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity under pressure.

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aloft Mag Mile standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Always comply with Aloft Mag Mile standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
• Perform opening and closing side work according to Aloft Mag Mile standards to ensure that guests are served promptly and efficiently.
• Prepare beverages and food according to the company’s portion control and presentation standards.
• Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
• Ensure that the lounge is kept clean and tidy.
• Follow check ringing procedures precisely.
• Be familiar with the operation of the P.O.S. system.
• Follow all state liquor laws.
• Assist with maintaining beverage and food cost.
• Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests.

• Be familiar with the organization of Aloft Mag Mile Hotels and know the function of each department.
• Attend meetings as required by management.
• Always maintain a warm and friendly demeanor.
• Perform any other duties as requested by management.