Pub Shift Manager

** SALARY:**, $60,000 - $65,000, bonus eligible
** SHIFT:
** Shift will vary depending on pub needs.  Nights, weekends, & holidays required.
** COMPANY:
** Established in 1988, Goose Island Beer Co.—Chicago’s original craft brewery—has helped shape the city’s beer culture and influence the craft scene nationwide. In spring 2024, we opened our newest brewpub at the Salt Shed, a dynamic waterfront dining and entertainment destination. The Goose Island Pub at the Salt Shed features a skyline-backed riverfront patio, a unique beer and culinary program, and direct access to Chicago’s premier new music venue, hosting more than 200 concerts and events each year.

We are committed to exceptional service and high-quality food, and we’re looking for talented team members to help drive the success of this exciting new location.
** ROLE

SUMMARY:

** The Front of House (FOH) Manager is responsible for coordinating and overseeing daily FOH operations within a fast-paced, high-volume brewpub environment. This role ensures exceptional guest experiences, strong team performance, and smooth operational flow. While the General Manager (GM) retains broad oversight of overall business performance, the FOH Manager plays a tactical, hands-on leadership role. The FOH Manager supports the GM in areas including sales and cost analysis, performance management, food and beverage quality, customer satisfaction, and adherence to cleanliness and sanitation standards.

Success in this position requires strong leadership skills, the ability to manage a large team, and deep familiarity with beer, service standards, and operational excellence.
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* JOB RESPONSIBILITIES:

*** Maintain a strong floor presence during service, actively supporting staff and ensuring efficient table turns, pacing, and guest flow.
* Deliver and model exceptional customer service while resolving guest issues promptly and professionally.
* Ensure consistent execution of service standards across all FOH roles (servers, bartenders, hosts, barbacks).
* Conduct pre-shift meetings to communicate daily priorities, beer updates, menu changes, and service expectations.
* Maintain knowledge of beer styles, brewery operations, and proper beer-service standards.
* Assist training staff on beer styles, tasting notes, pairings, and responsible service.
* Oversee proper draft system usage, beer-pouring techniques, and basic troubleshooting.
* Assist with hiring, onboarding, supervising, training, and coaching employees to ensure high morale and performance.
* Hold staff accountable for productivity, service quality, adherence to policies, and professionalism.
* Foster a positive work culture that reflects the brewpub’s values and encourages teamwork, communication, and continuous improvement.
* Embrace change and deliver results no matter what the obstacle.
* Ensure complete adherence to federal, state, and local health, food-safety, and alcohol-service regulations.
* Enforce responsible alcohol service practices, including s and over service prevention.
* Prepare and maintain accurate and timely reporting, inventory counts, ordering, and invoice management.
* Support BOH operations and communication to ensure smooth coordination between kitchen, brewery, and FOH teams.
* Manage labor cost efficiency by monitoring staffing levels and adjusting shifts to meet business needs.
* Oversee cash handling, POS accuracy, safe counts, tip procedures, and nightly closeout processes.
* Work with the GM to drive operations toward budgeted goals and proactively recommend improvements in service, staffing, and cost control.
* Minimize waste through portion control, proper pour standards, and adherence to inventory procedures.
* Oversee execution of private events, ensuring excellent service and communication with guests and event hosts.
* Collaborate with the management team and brewery on special events.
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* JOB QUALIFICATIONS:

*** High school diploma or GED equivalent required; bachelor’s degree preferred.
* 2+ years leadership experience in the Hospitality industry.
* Chicago Food Service Sanitation Certification and Basset Certification required.
* Must be able to handle the pressures of simultaneously…