ZR__JOB

Greater Chicago Area, United States | Posted on 08/07/2023

Reports to:

General Manager in these locations:

LaSalle, IL

Oak Lawn, IL

Rockford, IL

Springhill, IL

Job Title: Restaurant Manager

SUMMARY: Assists the General Manager in recruiting,training and supervising front and back of the house employees to ensure thatthe Brand Standard requirements are met and consistently maintained.

Contributes to the profitability of the restaurant while assuring that the highest level of customer service is provided.

ESSENTIAL

DUTIES AND RESPONSIBILITIES:

• Conducts “walk-throughs” as required by the Brand Standards throughout their shift to determine compliance with sanitation, food safety, and service standards.
• Measures temperatures of all equipment and records them in a log throughout their shift as required by the Brand Standards.
• Assigns duties to the staff to correct any deficiencies recorded during the walk-through or the temperature check. Takes and coordinates appropriate actions.
• Supervises the operation of the restaurant during the shift and assist the staff as needed in order to assure the highest levels of guest services, food preparation, and cleanliness.
• Contributes to the profitability of the restaurant through effective cost control methods such as monitoring prep/pull charts, reviewing food preparation, controlling waste, auditing guest checks, inspecting deliveries and overseeing cash control policies,
• Controls labor by reviewing guest count flow, to insure budgeted labor costs are met.
• Assist the General Manager in recruiting and staffing the restaurant.
• Covers call-offs and absences in order assure compliance with service, food, safety and cleanliness standards
• Assures that new employees are properly oriented and trained accordingly to Brand Standards
• Ensure all required assigned Ignite training is completed timely
• Properly coaches and counsels employees to assure compliance with the Brand Standards. Discipline and terminates employees as required by RREMC policies.
• Responds to guests’ requests and complaints and tries to resolve them in an appropriate manner.
• Performs daily cash reconciliation. Take deposit to the bank.
• Performs daily and weekly administrative duties as assigned.
• Conducts inventories and orders food, non-ingredient and other items as assigned.
• Performs administrative functions as determined by the General Manager. These functions may include checking employees’ files, I-9 audits. AOP audits, filing invoices, credit cards, discounts.
• Assures that equipment is properly functioning or contacts service company for repair in accordance with Restaurants’ policy.
• Completes required Denny’s training programs and continuing training within the time frames designated for your position

Qualifications and Skills

• Must possess a minimum of 2 years’ experience in restaurant industry as a restaurant manager.
• Strong knowledge of family restaurant management.
• Ability to work flexible hours, including nights, holidays and weekends. We are a 24-hour, 365-day operation. Flexibility is eminent!
• Excellent organization and leadership skills.
• Proven organizational skills; the ability to take direction, prioritize tasks and work independently with minimum supervision.

• Strong analytical, independent thinking, and problem resolution skills
• Ability to understand and respond appropriately to requests and use independent judgement to take proper action.
• Excellent written and verbal communication skills
• Ability tohandle multiple tasks while maintaining a high level of accuracy.
• Ability to consistently provide a positive customer service experience to our guest, and employees.

• High school diploma or equivalent required with college level prep work preferred.
• A Valid Driver's License

We offer great benefits including Quarterly Bonus program, paid time off, paid vacation, insurance and 401K.

Candidates recruited should come from similar full service breakfast focused concepts such as:

• iHop
• Waffle House
• Bob Evans
• Steak & Shake
• Huddle House
• KiKi’s, Eggs up Grill, First Watch
• Not from Quick Service Restaurants(QSR) such as Mc’D, BK, Wendy’s etc