Restaurant Manager - Chicago; Lakeview

NANDOS’ VISION

At Nandou
2019s, we want to be the most loved restaurant brand in North America, sharing the spirit of Nandou
2019s PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully itu
2019s consumersu
2019 needs - and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.

As Restaurant Manager, you make the restaurant feel brilliantly consistent, human, and alive—you show up where it matters most, on the floor, with the team—setting the tone for service and bringing calm, confident direction to every moment while protecting the Nandou
2019s experience and keeping the whole operation humming. You set the tone for service, coach in the moment, uphold standards without compromise, and grow confidence and capability shift after shift—so guests feel the warmth of our hospitality every time.

Lead a safe, smooth, standard of tight operation that delights guests and develops people. Translate plans into daily execution, use insight to make smart decisions fast, and create an inclusive environment where everyone can do their best work.

Operates as an in-restaurant leader of leaders, ensuring the restaurant is prepared before peaks; standards are upheld throughout service, and handovers set up the next team for success. Alternates between leading the floor and picking up critical stations to protect speed, quality, and atmosphere.

• Opening
  • Review Manager Communication Log (MCL), staffing lineup, catering orders, and the dayu
    2019s forecast; validate previous inventory and complete prep/production sheets.
  • Complete safe count; assign cash drawers; order change; prepare chicken cook sheet (where applicable).
• Shift Changeover
  • Reconcile AM monies and the safe; validate production and station readiness; walkthrough; document MCL handover notes.
• Closing
  • Final walkthrough; set next day catering; closing inventory; reconcile cash; validate timekeeping; run end-of-day reports; update the MCL.
• Cash & Security (when supervising)
  • Practice responsible cash management: floats, safe counts, deposits, cashier check‑outs, refunds/voids/discounts per policy; safeguard keys, secure doors, set alarms; follow escalation protocols.

• People — Lead, Coach, and Build Belonging
  • Lead in the Nandou
    2019s Way:
    Model Pride, Passion, Courage, Integrity, and Family; grow culture through daily behaviors and decisions.
  • Communicate Brilliantly: set clear expectations, run motivating briefs/meetings, give timely feedback, flex style to the person and the moment.
  • Recruit, Onboard & Develop: support interviewing, onboarding, and station signoffs; coach on SOPs; build cross training plans; strengthen the buddy system; grow future Shift Leads.
  • Manage People Processes: ensure fairness and consistency; support ER basics; ensure required documentation is complete and filed correctly.
  • Wellbeing & Safety: monitor energy and breaks; deescalate conflict; keep the environment psychologically and physically safe.
• Brand — Protect the Nandou
  2019s Experience
  • Deliver Consistent Standards:
    Conduct travel paths; uphold critical touchpoints (atmosphere, quality, speed) across all channels.
  • Hospitality & Recovery: role model warm welcomes/fond farewells; table touches/checkbacks; resolve issues with empathy and judgment; elevate per process.
  • Channel Management: keep eating primacy while maintaining takeaway and delivery standards; coach accuracy to reduce missing items.
• Commercial — Sales, Labor, and Profit
  • Drive Sustainable Sales:…