Team Member, Retail

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About the Role:

As a Team Member you will be interacting with our customers directly and indirectly to create an incredible customer experience at every touch point of their experience at Foxtrot.

Description

About the Role:

As a Team Member you will be interacting with our customers directly and indirectly to create an incredible customer experience at every touch point of their experience at Foxtrot.

About

During a typical shift you will be flexing to different positions based on business needs and have a chance to interact & impact the customer experience in each position in the store. You will be trained in all areas & it’s a great opportunity to learn more about the different facets of our business including:

Be a Host: No matter where you are in the store you will be able to pause & connect with our customers - that might be a hello, a thank you or providing a recommendation and this will always be a priority to make that connection.

Cafe & Coffee: We take food & coffee seriously and you will be responsible for preparing & serving our cafe menu including working in the kitchen & on bar. You will receive full training as a Barista as a part of your role.

Merchandising: Creating a visually appealing experience within the retail space that includes stocking, receiving organizing & resets in both front & back of the store.

eCommerce: Delivering a seamless & quick experience for our online customers through cafe pickup & delivery.

The responsibilities and duties of this position described here are representative; this is not a comprehensive list and other duties may be assigned.

Responsibilities

• Greet & welcome customers entering the store.
• Ensure overall customer satisfaction for both in-store and delivery customers.
• Act as ambassador for the Foxtrot brand, and assist customers as they explore our store, sharing knowledge of our products & makers.
• Assist fellow team members, should they need help during a shift.
• Check in product deliveries and maintain full stock levels on the retail floor.
• Clean, maintain and organize work areas.
• Maintain excellence in cafe presentation and cleanliness.
• Prepare and serve coffee and tea beverages that adhere to the company standards and training protocols.
• Maintain coffee knowledge, stay up-to-date on coffee trends & be able to articulate the current Foxtrot Market offerings to our customers.
• Operate cash registers to scan merchandise and process sales transactions, as needed.
• Based on business needs you will be assisting in other areas of the store.

• Able to work as a part of a team to deliver a great customer experience.
• Outgoing and personable – enjoys interacting with customers.
• Strong communication skills (written and spoken).
• Passion for high-quality goods, especially in food and beverage.
• Punctual, dependable & reliable, with some weekend availability required.
• Able to successfully complete Foxtrot’s Barista Certification & all other required certifications
• Must be able to lift up to 40 pounds of boxes up and down stairs.

• Lead with Taste:
  We’re passionate about being the best.
• Be a Shopkeeper & Host:
  We hold ourselves to high standards and take pride in what we do.
• Create the Future:
  We’re all about growing our company, community, and supporting each other.
• Enjoy & Share Joy:
  We believe in making even the smallest moments joyful.

• Competitive hourly rates & pooled tips
• Weekly pay
• Holiday premium pay
• Paid time off (sick days and general use)
• Referral bonus program
• Pre-tax commuter benefits (for transit and parking)
• Opportunities for career growth and advancement
• Healthcare benefits (after 90 days for team members working 25+ hours a week)
• Employee assistance program (free and available to you)
• Daily perk:
  One free café drink every day (yes, even when you’re off!)
• Discounts…