Asst Store Mgr - Sales & Service Chicago

Asst Store Mgr - Sales & Service, Full Time, Chicago - West Elm

Apply for the Asst Store Mgr - Sales & Service, Full Time, Chicago - West Elm role at West Elm
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Job Description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed, we still encourage you to apply.

About The Team

Our mission is to enhance the quality of our customers’ lives  put the customer at the center of everything we do, every day. Our corporate values are People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Assistant Manager of Sales and Service role

You will support the management team in achieving goals by providing World‑Class service. You will serve as a role model for building relationships with customers and maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People‑First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick‑up and outstanding issues through effective use and management of client information reporting system.

Criteria

• Excellent communication, organization and leadership skills.
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
• 2‑3 years of previous retail sales experience or management experience in a customer‑service related field.

Physical Requirements

• Must be mobile on the sales floor for extended periods of time.
• Must be able to lift and mobilize medium to large items, up to 75 lbs., using appropriate equipment and safety techniques.
• Full‑time associates are expected to have open availability to meet business needs.
• Part‑time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week, with separate days for weekend shifts.

Benefits Just For You

This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location, etc. The anticipated pay range for this role will be: $21.00–$26.00 per hour.

• A generous discount on all Williams‑Sonoma, Inc. brands.
• A 401(k) plan and other investment opportunities.
• A wellness program that supports your physical, financial and emotional health.
• Paid vacations and holidays (full‑time).
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time).

Your Journey in Continued Learning

• Individual development plans and career pathing conversations.
• Annual performance appraisals.
• Cross‑brand and cross‑functional career opportunities.
• Online learning opportunities through brand specific resources and WSI University.
• Leadership development opportunities.

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high‑performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and to the business, and our ability to lead;

and where individual differences are valued, explored and appreciated.

Referrals increase your chances of interviewing at West Elm by 2x.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Sales and Business Development

Industries: Retail

WSI will not now or in the future commence an immigration case or sponsor an individual for this position (for example, H‑1B or other employment‑based immigration).

This role is not eligible for relocation assistance.

Williams‑Sonoma, Inc. is an Equal Opportunity Employer.

Williams‑Sonoma, Inc. will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.