Retail Store Supervisor

Overview

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio features high quality, awarded cannabis products with Sunnyside dispensaries nationwide. Our mission is to normalize and professionalize cannabis through our teams, with a focus on Social Equity and Educational Development via SEED™ initiative to reflect the communities we serve.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with emphasis on quality, consistency, integrity and professionalism. If you’re interested in joining our mission, click the links to join our team today.

The Retail Store Supervisor of Sunnyside River North – Chicago, IL will support day-to-day operations of the dispensary in accordance with state law and company standards. This position will help direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage customer escalations and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis.

At Sunnyside, we believe the employee experience is paramount, with a strong focus on training, development, diversity and authenticity. As a Dispensary Supervisor, you will have:

• Experience leading a team of hourly members; onboarding, training, coaching and providing feedback.
• Knowledge of retail business fundamentals, including inventory management, opening/closing procedures, setting daily work assignments, facilitating operational workflows, and driving sales goals.
• Decision making, active listening and problem solving.
• Advanced cannabis product knowledge and industry compliance standards.
• Experience in a dynamic role combining problem solving, teamwork, technical skills, and customer service.

• Regularly perform store opening and closing procedures (register preparation, morning and closing inventory, inventory reconciliation and reporting) during non-peak periods.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to employee questions, concerns or suggestions and communicate resource requirements to management.
• Provide real-time coaching and feedback; document and escalate all employee relations issues in a timely manner.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate cash, POS or product discrepancies and escalate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals; reconcile discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance); ability to walk or stand for extended periods.

• High School Diploma or equivalent
• 3-5 years’ experience in customer service
• 1+ year experience leading or mentoring a team; cannabis experience preferred
• Excellent customer service skills
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
• Excellent communication, interpersonal, and persuasive skills

Cresco Labs offers eligible employees a robust benefits package including major medical, dental and vision insurance, a 401(k) match, FSA/HSA, LTD/STD, life insurance and AD&D. Paid holidays and paid time off are included, with potential for discretionary bonuses, stock options and employee discounts. Benefits eligibility may vary by role, location, and employment status.

Pay Range: $25 — $25 USD.

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.