Sales Associate

Overview

Pay: $50,000-$200,000

GENERAL STATEMENT OF DUTIES:
Under general supervision of the Sales Manager, the Sales Associate’s primary responsibility is to provide the best service whether or not the customer chooses to make a purchase. Responsible for maintaining a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Job requires being reliable, responsible, and dependable. Must have attention to detail and be thorough in completing work tasks.

Sales Associates will be on their feet for long periods of time walking the showroom floor. Accurately and efficiently complete all sales transactions. Effectively communicate customer service issues and requests to management.

• Promote and sell merchandise displayed on showroom floor; work directly with internal and external customers; follow up with customer orders and inquiries; assist with problems associated with merchandise in conjunction with customer service and warehouse operations; collaborate with other departments to ensure customer needs are met.
• Ask customers questions about products, prices, availability, and product uses to understand needs; explain features of products in a manner the customer will understand and that will benefit the customer based on their needs.
• Prepare sales tickets for orders; assist customers in making product selections based on specifications; recommend, locate or obtain merchandise based on customer needs; describe merchandise and explain use, operation, and care of merchandise.
• Stay educated on new products, policies, and store advertisements; apply knowledge of methods for showing, promoting, and selling products.
• May perform “house calls” traveling to a customer’s home to design a catalog of products for purchase to fit home décor; follow up with customers by email and phone.
• Perform any other duties as directed by management.

• Ability to lift merchandise up to 10 lbs; must be able to walk or stand for long periods; ability to listen and respond to customer needs; ability to communicate effectively with team members.
• Sales experience preferred, not required; positive attitude when working with internal and external customers; knowledge of employment and safety procedures.
• Education:
  
  High School (Required).
• Equal Opportunity
  
  Employer:
  
  Mathis Home is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. Review the Know Your Rights notice from the Department of Labor.
• Mandarin Speaking is a plus.

• Physical activity requirements include stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, hearing/listening and repetitive motion.
• Heavy work: lifting up to 40 lbs rarely, and/or up to 10 lbs occasionally to move objects.
• Work environment:
  Indoor climate-controlled environment.