Keyholder, Retail

KEY HOLDER – Lincoln Park, Chicago

REPORTING TO: STORE MANAGER

SALARY:
Starting at $23/hour

As a Keyholder you will help and support the day‑to‑day performance of all aspects of store operations. You will be expected to use your initiative to support the delivery of the brand’s performance and cultural expectations to fully maximise its sales potential and profitability as well as help ensure delivery of the brand’s visual expectations and standards.

You will be an ambassador for the brand’s culture both in your appearance and behaviour and will be expected to develop your team to the same standards.

• Deliver Toast’s Customer Service expectations both personally and through the team.
• Act as a Brand Ambassador, always representing Toast both visually and behaviourally.
• Support delivery of Toast’s Brand Visual expectations using all available information.
• Contribute detailed feedback to key liaisons regarding stock performance.
• Support the store in achieving and delivering Management KPI targets.
• Support delivery of an excellent back‑of‑house operation and facilitate optimal trading results in a secure fashion.
• Support delivery of all necessary training and development to the team to ensure they have the capability to perform to expected levels.
• Seek development and training of own skill set to continually improve performance.
• Ensure a safe and healthy working environment for all the team with a focus on risk assessment and maintaining high levels of housekeeping.
• As Keyholder, open and close the store in a safe and secure manner as per the store’s procedures.
• Support the store in minimising stock loss, either by theft or by administration, using the store’s guidelines.
• Perform any other duties deemed necessary for the role.

• Honest communication: straight talking, humility, respect, constructive challenge, transparency, acknowledgement & resolution of mistakes, and accountability.
• Integrity: to be honest, with strong moral and ethical principles and values.
• Drive: show relentless determination to deliver & excel.
• Positive mindset: achieve results with positive energy, a can‑do attitude, overcoming challenges and influencing others positively.
• Prioritise quality: less is more, obsessive attention to detail.
• Support: challenge and encourage colleagues, celebrate success, and focus on positives.

If you would like to apply, please send a cover letter and CV to gialluisis