Chocolate Concierge, OHare Airport Retail Boutiques

Chocolate Concierge, O’Hare Airport Retail Boutiques

Vosges Haut-Chocolat – Chicago, IL

Our Company

Vosges Haut-Chocolat fuses spices, nuts, roots, herbs, and liqueurs from around the world with super‑premium, luxury chocolate. Our founder, Katrina Markoff, is a pioneer of the exotic chocolate movement. Katrina seeks to harness the power of storytelling through the medium of chocolate to open minds, spirits, and palates.

We produce premium chocolate bars, unique high‑quality confections, and luxury chocolate gifts in our production plant located in the Roscoe Village neighborhood in Chicago. The team is devoted to pushing the leading edge of chocolate innovation with an eye toward the adventurous.

Position Description

We are looking for enthusiastic people to help share our beautiful chocolate with the world. You should be warm, curious and ready for an adventure. Most importantly you should love food and love making our guests smile with our offerings. We are currently hiring full and part‑time Chocolate Concierges for our O’Hare airport location and part‑time at Lakeview West.

Principal Responsibilities

• Treat the guest as the most important priority at all times
• Enthusiastically greet the guest, make eye contact and smile
• Collect payment from the guest
• Follow company cash handling policy and procedures
• Thank the guest and invite them to return again
• Communicate guest feedback to management
• Educate guests on products offered and the Vosges story
• Resolve guest concerns with respect and a sense of urgency
• Understand in‑store marketing promotions
• Execute new product rollouts, including selling to guests, and product execution
• Maintain and promote a clean and safe working environment
• Complete boutique opening and closing procedures

Qualifications/Desired Characteristics

• Previous experience in a specialty retail setting
• Friendly and guest‑service oriented
• Ability to communicate effectively
• Neat and clean hygiene
• Able to work in a fast‑paced environment with a sense of urgency
• Team player
• Interest in chocolate and foodie culture

Essential Physical Functions

• Ability to stand/walk 6 hours
• Must be able to lift to 20 pounds occasionally
• Required to frequently reach, bend, stoop, and carry
• Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• Must wear a face mask for entire shift

What We Offer

• $20 per hour
• Product discounts
• All the delicious, luxury chocolate you can handle!
• Excellent benefits options for full‑time employees:
• Medical, Dental, Vision
• Company‑paid Basic Life insurance and Disability
• Company‑paid EAP

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Food and Beverage Services