Guest Sales Associate

Seniority Level

Entry level

Part-time

Other

IT Services and IT Consulting

The Guest Sales Associate (GSA) creates an exceptional guest experience while achieving sales goals and assists management with daily administrative tasks.

• Develop a thorough understanding of European Wax Center services and products
• Upsell and cross-sell retail products and various waxing services
• Educate guests on the benefits and savings of Wax Passes
• Arrive to work on time following the appropriate dress code, including wearing the required name tag
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
• Confirm each guest service(s) and offer recommended/related add-on service(s)
• Administer check-ins and check-outs, processing payments, refunds, and reservation requests
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center
• Maintain a safe, sparkling clean, organized, and visually pleasant environment within the lobby and restrooms

• High school diploma or GED
• 2+ years customer service experience or sales experience, preferably in a retail environment
• Exceptional interpersonal skills
• Excellent written and verbal communication with strong attention to detail
• Good time management and organizational skills
• Flexibility to perform external or internal events may be required
• Ability to work flexible days and hours, including weekends/evenings
• Exude a positive, friendly, and personable demeanor
• Ability to receive and provide feedback
• Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, and kneeling. The associate must lift and/or move items over 25 pounds.

• $17.50‑$18.50 per hour + Commission + Monthly Performance Bonus
• Complementary Waxing Services
• 50% Off Our Exclusive Skincare Retail Products
• 401(k) Retirement Plan with Company Match (for eligible employees)
• Paid Time Off & Sick Leave
• Company-Paid Life and Disability Insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E‑Verify. All offers of employment are contingent upon the successful completion of the E‑Verify process.